Experienced Senior Associate, Management Consulting

Job Summary:

The Experienced Senior Associate with middle and line management in the business practice, focusing mainly on the operational tasks and the daily agenda of clients and the MC HCM practice. The Experienced Senior Associate's job is to provide a comprehensive HR advisory and consultancy service to staff and clients. The Experienced Senior Associate manages operational human resources related issues, including development and communication of policies, HR compliance, benefits administration, training administration, human resources reporting and coordinating in recruitment process, employee relations, performance management processes and HRIS.

Job Duties:

• Supports clients by providing guidance through the various procedures from start to finish
• Supports in the execution of project plans on engagements from analysis through implementation
• Assists with the benefits process and helps ensure all clients are aware of benefits
• Manages employee issues when needed for clients including, managing poor performance, managing conflict and assessing risk
• Provides support to the clients by running reports to analyze and compile data identifying trends
• Provides back up support for client HR functional areas
• Provides an advisory and consultancy service to staff and management on a range of human resources issues, procedures and policies consistent with employee standards, legislation and guidelines
• Liaises with MC HCM team in ensuring the effective high-quality delivery of client service
• Undertakes internal reviews, coordinates external reviews and advises on related processes for clients as needed
• Provides efficient and reactive consultancy service to staff, senior management and clients
• Conducts investigations and research into reclassification, classification and criteria advancement submissions and prepares appraisal reports of employees for clients
• Undertakes quality assurance checks and liaises with clients to ensure effective meeting of guidelines and standards
• Identifies, reviews and advises clients on tasks related to recruitment process and employment strategies to meet human resources requirements
• Develops, interprets and evaluates human resources operation guidelines and policies for clients
• Liaises with other agencies regarding the issues related to procedures and policies of human resources for clients
• Investigates, researches and prepares brief notes or reports on new policies, procedures and practices of human resources to ensure accurate service delivery to clients
• Undertakes special projects related to issues of human resources
• Keeps up with current issues and new developments in human resources
• Other duties as required

Qualifications, Knowledge, Skills and Abilities:

Education:

• Bachelor's degree, required; focus in Business Management, Human Resources, Psychology, preferred

Experience:

• Seven (7) or more years of human resources or related generalist experience including employee relations consulting, recruitment, organizational development, basics of compensation and benefits, required
• Exposure to employment and labor law, required

License/Certifications:

• PHR or SPHR certification, preferred

Software:

• Proficient in Microsoft Office Suite, specifically Word, Excel and PowerPoint, required

Language:

• N/A

Other Knowledge, Skills & Abilities:

• Ability to interact with business clients
• Excellent interpersonal skills, such as working well with others and motivating people
• Knowledge of HR outsourcing marketplace
• Broad knowledge of HR functional areas and HR processes
• General understanding of employment function including legal and regulatory aspects and general human resources program administration
• Strong organization skills and attention to detail
• Ability to work on multiple tasks simultaneously with regular interruptions and complete tasks effectively within a reasonable amount of time
• Demonstrates excellent verbal and written communication skills, including ability to:
  
  
  
  • Effectively communicate in a courteous, professional and tactful manner by e-mail, telephone and in person with co-workers, management, clients and others in favorable or unfavorable situations
  • Respond well to questions in a timely manner
  • Demonstrate good listening skills
  • Write clear and concise business correspondence
  • Gather, organize and summarize information
  • Present clearly, credibly and confidently
  • Present technical information effectively
  
  
• Applies principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
• Follows and applies specific rules and regulations
• Works with minimal supervision
• Ability to travel based on client and practice needs