Summer 2026 IT Operations Intern

Job Description

We have an exciting opportunity for an IT Operations Intern at UL Research Institutes and UL Standards & Engagement, based in our Evanston, Illinois, office. As an intern, you will gain hands-on experience and contribute to the operational success of our IT systems and infrastructure. This role is based in our headquarters in Evanston office and is a great opportunity for someone interested in pursuing a career in IT operations.

UL Research Institutes and UL Standards & Engagement

At UL Research Institutes (ULRI) and UL Standards & Engagement (ULSE), we expand the boundaries of safety science to create a more secure and sustainable world. For more than a century, we have studied the unintended consequences of innovation, designed solutions to mitigate risk, created new safety standards and shared our findings with academia, scientists, manufacturers, and policymakers across industries. We identify critical safety and sustainability issues, asking the tough questions because we believe a safer world begins with knowledge.

What you'll learn and achieve:

As the IT Operations Intern, you will play a key role in the rapid growth of UL as you:

• Assist the IT operations team in monitoring and maintaining the company's network, servers, and other infrastructure components.

• Work with the IT operations team during day-to-day end user support.

• Help troubleshoot and resolve technical issues reported by end-users, escalating complex problems to senior team members when necessary.

• Perform routine maintenance tasks, such as software updates, hardware upgrades, and system backups.

• Participate in the creation and maintenance of documentation, including system configurations, user guides, and standard operating procedures.

• Assist in managing user accounts, permissions, and access levels for various IT systems and applications.

• Collaborate with cross-functional teams to identify areas for process improvement and propose innovative solutions to enhance operational efficiency.

• Willingness to stay up to date with emerging technologies, industry trends, and best practices in IT operations.

What you'll experience working at UL Research Institutes and UL Standards & Engagement: We have pursued our mission of working for a safer, more secure, and sustainable world for nearly 130 years, embedding conscientious stewardship into everything we do.

• People: Our people make us special. You'll work with a diverse team of experts respected for their independence and transparency and build a network, because our approach is collaborative. We collaborate across disciplines, organizations, and geographies to build the global scientific response that today's global challenges require.

• Interesting work: Every day is different for us here. We see what's on the horizon and use our expertise to build the foundations of a safer future. You'll have the opportunity to push the boundaries of human understanding as part of a team working to advance the public good.

• Grow and achieve: We learn, work, and grow together through targeted development, reward, and recognition programs.

• Values. Four core values guide our work: collaboration, respect, integrity, and beneficence. By living our values, we inspire the trust essential to fulfilling our mission and foster the partnerships that enable us to pursue a beneficent future in which we all can thrive.

• Total Rewards: All employees at UL Research Institutes and UL Standards & Engagement are eligible for bonus compensation based on the level of the position. We offer comprehensive medical, dental, vision, and life insurance plans and a generous 401k matching structure of up to 5% of eligible pay. Moreover, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. Depending on your role, you may be able to discuss flexible working arrangements with your manager. We also provide employees with paid time off, including vacation, holiday, sick, and volunteer days.

What makes you a great fit:

While no one candidate will embody every quality, the successful candidate will bring many of the following professional competencies and personal attributes:

• Positive and collaborative, strong interpersonal skills to work effectively with others across the organization.

• Strong written and oral communication/presentation skills

• Problem solving and project management skills to identify issues and concerns as they arise and recommend practical solutions for improvement.

• Excellent organizational and time management skills.

• Proven track record of being able to work collaboratively with others.

• Ability to take direction and show initiative.

• Proficient in Office 365 and able to learn new software applications.

Professional education and experience requirements for the role include:

• Currently pursuing a bachelor's or master's degree in computer science, Information Technology, or a related field.

• Strong technical aptitude and a genuine passion for technology.

• Basic knowledge of networking principles, computer hardware, and operating systems (Windows, macOS, Linux).

• Familiarity and willingness to learn more about IT service management concepts, such as incident management, problem management, and change management.

• Strong problem-solving and analytical skills, with the ability to quickly learn new tools and technologies.

• Strong communication and interpersonal skills, with the ability to collaborate effectively with team members and end-users.

• Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment.

• Availability to work full-time during the internship period.

About UL Research Institutes and UL Standards & Engagement

UL Research Institutes and UL Standards & Engagement are nonprofit organizations dedicated to advancing safety science research through the discovery and application of scientific knowledge. We conduct rigorous independent research and analyze safety data, convene experts worldwide to address risks, share knowledge through safety education and public outreach initiatives, and develop standards to guide safe commercialization of evolving technologies. We foster communities of safety, from grassroots initiatives for neighborhoods to summits of world leaders. Our organization employs collaborative and scientific approaches with partners and stakeholders to drive innovation and progress toward improving safety, security, and sustainability, ultimately enhancing societal well-being.

Our affiliate, UL Solutions, stands alongside us in working for a safer and more sustainable world. UL Solutions conducts testing, verification and certification, and provides training and advisory services, along with data-driven reporting and decision-making tools, for customers around the world.

To learn more, visit our websites UL.org and ULSE.org.

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