Billing Supervisor - Primary Care

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Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview

The Billing Supervisor - Primary Care plays a critical and exciting role within our Patient Financial Services organization. This position offers an excellent opportunity for a motivated leader to make a meaningful impact on the financial health of the Care Network and the patients and families we serve. The Supervisor oversees all activities and is responsible for the billing and collections of all Care Network - Primary Care Services.

This includes oversight of daily work assignments, communication with thirdparty payors, and collaboration with various hospital departments to resolve billing, coding, or reimbursement issues that may delay timely payment. The Billing Supervisor ensures accuracy, efficiency, and compliance across all billing functions, supporting CHOP's commitment to excellence.

Joining the Patient Financial Services team means becoming part of a group that values integrity, collaboration, and service. We take our responsibility seriously because the work we do-accurate billing, efficient collections, and strong revenue stewardship-directly supports CHOP's ability to deliver worldclass care.

In this department:

• We operate as a unified team, supporting one another and celebrating shared success.
• We take pride in our professionalism, knowing our work impacts patients, families, and providers.
• We learn and grow together, sharing experiences and knowledge to pursue excellence in everything we do.
• We hold ourselves to high standards, because accuracy, compassion, and accountability matter.

Your leadership will play a vital role in continuing this mission and strengthening the financial operations that support CHOP's care delivery.

What you will do

Leadership & Supervision

• Supervises operational staff responsible for billing functions:
• Establishes and monitors quality and productivity standards.
• Measures performance; addresses improvement opportunities with staff.
• Conduct employee performance review
• Monitors staff attendance and time-off to ensure adequate coverage within the departments.
• Hires and orients new staff; trains new and existing staff, as necessary.
• Maintains staff time records and employee files.

Operational Excellence

• Monitors the daily performance of all billing functions to ensure compliance with all financial and operational goals.
• Collaborates within Patient Access, Registration, Case Management/Utilization Review, HIM, Audit & Compliance, Specialty Centers, and other areas of Patient Financial Services to ensure that revenue cycle flows efficiently and effectively.
• Proactively identifies and resolves operational and system problems or issues.
• Recommends enhancements to the current workflow that will help to streamline the operation and provider greater service at a lower cost.

Systems & Administrative Responsibilities

• Identifies billing system and issues; prepares specifications for system improvements
• General administrative responsibilities include, but are not limited to:
• Conducts staff meetings, interdepartmental and intradepartmental in-services as needed.

Education Qualifications

• High School Diploma / GED - Required
• Bachelor's Degree - Preferred

Experience Qualifications

Required

• At least three (3) years in revenue cycle management, billing, or related healthcare operations

Preferred

• At least one (1) year Supervisory experience -
• At least four (4) years Medical billing environment
• At least four (4) years lead, supervisory or management experience

Required Skills and Abilities

• Strong knowledge of physician billing regulations and procedures.
• Solid knowledge of insurance
• Excellent verbal and written communication.
• Strong customer service skills
• Strong interpersonal skills
• Strong time management skills
• Strong organizational skills
• Strong critical thinking / problem-solving skills
• Strong project management skills
• Strong analytical skills
• Ability to work independently with minimal supervision
• Ability to collaborate with stakeholders at all levels

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

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SALARY RANGE:

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

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At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.