Payment Posting & Operation Services Manager

#CA-KN

Hands on Manager of incoming payments, handling of distribution to the patient accounts and intercompany transfer within Hospital, School of Medicine (SOM) and Community Physicians Group (CPG). Responsible for identifying issues and recommending solutions. The Payment Posting & Operation Services Manager will manage and oversee a team responsible for daily cash posting, a team responsible for providing timely resolution of patient account inquiries within the revenue cycle operations, and a team responsible for daily cash posting reconciliation to ensure accurate posting processes are followed. Additionally, the Manager will be responsible for motivating staff to achieve the highest levels of customer satisfaction and works to appropriately integrate and facilitate best practices, achieve efficiencies; align with the company's strategic plan while maintaining quality and customer service standards; and ensure the department is operating within rules, regulations applicable to the department and accordingly to UCDH Policies and Procedures.

Apply By Date: 1/31/2026 at 11:59 pm - Interviews and recruiting process may occur at any time

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Bachelor's degree in related area and / or equivalent experience / training.
• 5+ years of revenue cycle leadership experience
• Extensive experience in health care receivables management is mandatory, preferably in a teaching hospital environment, dealing with government and commercial payers and contracts.
• Several years of previous leadership experience working in a similar role/environment required.
• Strong knowledge of billing, accounts receivable and / or collections systems, practices, policies, and regulations. Knowledge of revenue cycle management and billing systems.
• Strong knowledge of medical and insurance terminology, medical billing, coding, health insurance coverage and reimbursement principles.
• Strong managerial, skills in planning and delegating work, deploying staff, building staff competencies, resource management, budgeting, and financial management.
• Strong ability to quickly evaluate complex problems, identify multiple potential solutions, and effectively implement action plans to bring about successful resolutions.
• Analytical skills to review all available information, draw conclusions, develop reports, and evaluate alternatives, select solution, and monitor progress.
• Ability to work effectively with leadership on establishing operational goals and providing for technological upgrades and systems.
• Thorough knowledge of all relevant information technology, including systems, applications, hardware, processes and methodologies used in billing and / or collections functions. Including accounts payable system and general ledger.
• Comprehensive, detailed knowledge of government/third-party payer program requirements, including cash handling guidelines.
• Strong leadership skills to achieve organizational results in a manner that establishes a positive rapport and professional working relationships with all levels of the organization and external parties.
• Experience and knowledge of Electronic Fund Transfers (EFT), and remittance file format (835 file).Working knowledge of Epic Modules, Cash Management, EMR, Resolute, ADT, Candence, Tapestry, and Clarity.
• Skill to solve intricate, complex problems at various levels from individual patient accounts to the payer-level.
• Excellent oral and written communication skills in English. Demonstrated ability to convey clear/concise complex information to subordinates, senior management, and external parties.
• Strong analytical skills to review contract terms to ensure UCDH can meet the requirements; review payer remittance 835 files, lockbox volumes in order to recommend processes and/or develop solutions to resolve.
• Ability to reason logically, perceive potential/actual impact on others, and to perceive inter-dependencies between systems, operations, and procedures.
• Ability to manage resources of personnel and systems in a complex, ever-changing environment.
• Strong math skills to calculate complex cash reconciliations.
• Ability to demonstrate professionalism, tact, courtesy, and diplomacy in dealing with personnel at all levels of the organization and with external parties.
• Knowledge of healthcare trends and issues that impact patient accounts in a hospital setting for both professional and facility.
• Knowledge and skill in working with committees and facilitating group decision-making and conflict resolution.
• Ability to develop innovative and sound solutions to complex, unprecedented, and unusual problems.
• Ability to work effectively in a complex environment with changing and conflicting priorities under tight deadlines and requirements for accuracy.

Preferred Qualifications

• Knowledge of UCD/UCDH policies and procedures and procedures, collective bargaining agreements for represented staff and how to utilize internal resources to answer questions/resolve issues.
• Ability to act with flexibility and patience and maintain efficiency and accuracy under sustained and immediate pressure created by heavy workload, frequent interruptions, and multiple requests.
• Sound skills in developing strategic plans, building staff competencies, organizing operations, and fiscal management.

Key Responsibilities

• 50% - Payment Posting & Operation Services Manager
• 30% - Personnel Management and Leadership
• 20% - Project Collaboration and Management

Department Overview

UCDH Cash Management, Banking Vendor Management, UCDH Cashiers Office, Payment Posting, Cash Reconciliation, Credit Resolution Management, Patient Refunds, UCDH Payment Solutions, Credit Card Device Management, Cashiering System Vendor Management provides cash-handling services for departmental deposits acceptance, change order requests and check cashing.

POSITION INFORMATION

• Salary or Pay Range: $7,891.67 - $14,775.00
• Salary Frequency: Monthly
• Salary Grade: Grade 24
• UC Job Title: PAT BILL AND COLL MGR 1
• UC Job Code: 006583
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): 8 hours, M-F
• Location: UCDHAS Building (HSP165)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is hybrid (mix of on-site and remote work)

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks