Security Officer - Operations Control Center

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Utility Communications Center in Carmel, IN, you will serve and safeguard clients in a range of industries such as Utilities, and more. As a Dispatch Officer with Allied Universal at a utilities location, you will support day to day security-related operations by monitoring alarms and cameras, coordinating responses, documenting activity, and communicating clearly with site personnel and first responders. You will be a calm, customer focused presence who helps teams stay informed during routine activity and unexpected events. Join a caring culture that is agile, reliable, innovative, and driven by teamwork and integrity.

Position Type: Full Time

Pay Rate: $21.00 / Hour

Job Schedule:

Why Join Us:

Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to our clients by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Receive and dispatch calls for service, alarms, and security-related notifications, coordinating response per site procedures for a utilities location.
• Monitor alarm panels, communications systems, and other monitoring tools, and communicate status updates to appropriate personnel using phone, radio, and/or other approved channels.
• Respond to incidents and critical situations in a calm, problem-solving manner, escalating to site leadership and/or emergency services when required by procedure.
• Document dispatch activity, incident details, and shift events in written reports and electronic logs in a timely manner.
• Support access control operations by verifying authorization, processing visitor and contractor entries per policy, and reporting irregularities.
• Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site.
• Assist with coordinating site notifications, work order impacts, and utility operations-related communications as directed by site-specific policy.
• Participate in briefings, post orders review, and required training to remain familiar with site layouts, response protocols, and communications expectations.

Minimum Requirements:

• Have 3+ years' combined law enforcement, military, and/or security experience OR a college degree.
• Be at least 21 years of age.
• Be comfortable using a computer or tablet, preferred.
• Have customer service experience, preferred.
• Have CPR certification, preferred, and it may be completed post hire.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.