Security Officer - Residential Site - Front Desk

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Residential Site - Front Desk in New York, NY, you will serve and safeguard clients in a range of industries such as Residential, and more. As a Front Desk Officer at a residential community, you will be the welcoming first point of contact while supporting security-related operations. You will help manage access control, monitor activity, respond to alarms and/or resident concerns, and communicate clearly with property staff and visitors. At Allied Universal, you will bring agility, reliability, and innovation to each shift, acting with integrity and delivering through teamwork in a people-first culture.

Position Type: Full Time

Pay Rate: $18.55 / Hour

Job Schedule:

Why Join Us:

Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to residents, guests, vendors, and/or property staff by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities at a residential front desk location.
• Staff the front desk post, maintain a professional presence, and assist with access control by verifying identification, issuing visitor access credentials, and/or coordinating resident and guest entry per site policies.
• Monitor alarms, cameras, intercoms, and/or other front desk systems as assigned, and report irregular activity according to post orders.
• Answer phones, greet and direct visitors, and communicate with property management regarding routine requests and security-related concerns.
• Respond to incidents and critical situations in a calm, problem-solving manner, including coordinating with on-site staff and/or emergency services when required.
• Document incidents, observations, visitor activity, and/or policy exceptions in daily activity reports and incident reports with clear, timely, and accurate details.
• Support package and key control procedures as assigned, including logging deliveries, holding items per policy, and coordinating pickup with authorized parties.
• Conduct initial assessment of maintenance, lighting, and/or access issues observed near the front desk area and report concerns through established notification channels.
• Assist with move-in and move-out activity by following site procedures for access, visitor management, and documentation.
• Maintain compliance with Allied Universal training requirements, client guidelines, and post orders while performing assigned front desk duties.

Minimum Requirements:

• Have at least 6 months of security experience.
• Be at least 21 years of age.
• Customer service experience is preferred.
• Access control and/or badge experience is preferred.
• Alarm panel experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.