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Customer Service Representative - FM - Sanctuary

Lee Health
$20.00 - $23.50 / hr
United States, Florida, Fort Myers
8960 Colonial Center Drive (Show on map)
Apr 03, 2026

Location: 8960 Colonial Center Dr., Fort Myers, FL

Department: LPG Family Medicine - Sanctuary

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 5:00:00 PM, M-F

Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour

Summary

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements Educational Requirements Degree/Diploma Obtained Program of Study Required/
Preferred
and/or High School Diploma or Equivalent Required
Experience RequirementsMinimum Years RequiredArea of ExperienceRequired/
Preferred
and/orLess than 1 YearClerical/AdministrativeRequiredandInsurancePreferredorCustomer ServicePreferred
Additional Requirements1-2 years prior experience required for Lee Health Solutions.State of Florida Licensure RequirementsLicenses Required/
Preferred
and/or Not Required
Certifications/Registration RequirementsCertificates/Registrations Required/
Preferred
and/or
Additional RequirementsBasic Life Support (BLS) may be required at some locations within 90 days of hire.

US:FL:Fort Myers

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