Credit & Collections Coordinator

For more than a century, Ben E. Keith Company has been a leader in fine food and premium beverage distribution, and we strive to consistently exceed our customers' expectations.

Our Food Division is a complete broad line multi-state distributor, and our Beverage Division operates throughout the state of Texas as a proud distributor of Anheuser-Busch products, craft and import beer brands, spirits, and wine.

We are dedicated to the growth and success of our business, our customers, and our employees-continuing our commitment to delivering quality since 1906.

Position Summary:

The Credit & Collections Coordinator provides administrative and operational support for the day-to-day activities of the Credit Department. This role is responsible for setting up and maintaining customer credit accounts, processing credit applications, supporting collections activities, and delivering excellent customer service to both internal and external stakeholders.

Job Responsibilities:

Credit Administration and Account Maintenance

• Set up new customer accounts and maintain the master customer file, ensuring all credit information is accurate, complete, properly documented, and entered into the system.
• Process credit applications, including reference checks, verification, documentation, and follow-up through completion.
• Audit and follow up on new customer account files to ensure all required information is complete.
• Verify and document customer taxability and maintain supporting tax documentation.
• Maintain monthly tax reports and notify customers and the Sales team of expiring tax permits.

Customer Service and Collections Support

• Provide excellent customer service to internal and external customers.
• Respond to customer invoice requests in a timely and professional manner.
• Research invoice short pays and follow up through resolution.
• Review accounts receivable records and investigate discrepancies or errors.
• Process non-sufficient funds checks, including account updates and documentation.
• Prepare and maintain government account aging reports and related documentation.
• Assist with credit memos as needed.

Communication and Collaboration

• Effectively communicate with customers, sales teams, managers, and other internal stakeholders.
• Present information clearly and respond to questions from groups of managers, clients, and customers.

Confidentiality and Compliance

• Maintain strict confidentiality of sensitive and proprietary information.

Other Duties

• Perform other duties as assigned to support business needs.

Education and/or Work Experience Requirements:

• High school diploma or GED required.
• Previous credit and collections experience preferred.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Ability to learn and use all Ben E. Keith systems and applications.
• Strong verbal and written communication skills.
• Valid driver's license required for driving to perform Company business.
• Must be at least 18 years of age.

Skills, Competencies, and Attributes:

• Customer-focused with a strong service orientation.
• Professional demeanor with a positive attitude.
• Ability to manage multiple tasks and meet deadlines.
• Strong attention to detail and organizational skills.
• Ability to adapt schedule as business needs require.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to lift and carry up to 20 lbs

Ben E. Keith (BEK) Company is one of the largest food and beverage distributors in the United States. We are a family-owned business with a long-standing tradition of supporting the diverse communities in which we live and work. Our competitive employee benefits provide health and financial protection to our employees and their families.

* Medical, Dental, Vision, Life Insurance

* Short and Long Term Disability

* 401K with matching contribution

* Profit-Sharing Plan (100% company-paid)

* Employee Assistance Program

* Wellness Program

* Educational Assistance Program

* Paid Vacation and holidays

* Employee Credit Union

We have sought to create an environment in which the contributions of each employee at Ben E. Keith are fully valued. This means more than simply treating one another with respect; it also means considering how all our people can positively impact the quality of the decisions we make about our business.

Here at Ben E. Keith, we recognize that our workforce reflects the increasingly diverse nature of our society, and we want to do all we can to take advantage of that diversity with both our external and internal customers. We believe our differences are also our strengths and we want to do all we can to use those strengths to find more creative solutions for the business challenges we face. Ben E. Keith is an equal employment opportunity, affirmative action employer. VEVRAA Federal Contractor

Minorities/Females/Veterans/Disabled