Quality Assurance Coordinator - Laboratory - UH Truman Medical Center (5 days per week; 8:30a-5:00p; Mon-Fri)

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Quality Assurance Clinical Laboratory Compliance & Operations Coordinator

We are seeking an experienced Clinical Laboratory Compliance & Operations Coordinator to provide day-to-day operational leadership, regulatory oversight, and performance improvement across the Clinical Laboratory. Working in close partnership with the Systems Director of Laboratory Operations, this role is accountable for ensuring continuous compliance with federal, state, and accrediting body requirements while supporting high-quality, safe, and efficient laboratory services.

Role Overview

The Coordinator serves as the operational steward for laboratory compliance, quality, and survey readiness. This position leads departmental planning, personnel coordination, performance improvement initiatives, and regulatory preparedness in alignment with CAP, The Joint Commission, CLIA, and CMS standards. The role requires strong leadership presence, technical expertise, and the ability to collaborate effectively with executive leadership and hospital administration.

Key Leadership & Operational Responsibilities

• Direct day-to-day laboratory operations with a primary focus on regulatory compliance and accreditation readiness

• Lead and oversee all laboratory survey processes, ensuring sustained compliance with CAP, Joint Commission, CLIA, and CMS requirements

• Partner with Administration and senior department leadership to ensure laboratory services align with organizational mission, vision, values, and strategic goals

• Establish and maintain systems to monitor accuracy, timeliness, quality metrics, and patient safety events

• Monitor quality indicators, client satisfaction, and safety trends; recommend policy updates and operational improvements

• Serve as a subject matter expert for regulatory standards, laboratory policies, and compliance best practices

• Perform laboratory procedures as needed and provide troubleshooting, staff training, and operational support

• Support performance improvement initiatives and promote a culture of accountability, safety, and continuous improvement

Qualifications - CLIA General Supervisor Eligibility

Candidates must qualify as a General Supervisor under CLIA-88 and CAP by meeting one of the following:

• Bachelor's degree in chemical, physical, biological, or clinical laboratory/medical technology science plus completion of an AMA-approved laboratory training program, MLS(ASCP) or equivalent certification, and three (3) years of relevant laboratory experience, or

• Associate's degree in chemical, physical, biological, or clinical laboratory/medical technology science plus completion of an AMA-approved laboratory training program, MLS(ASCP) or equivalent certification, and three (3) years of relevant laboratory experience, or

• Previously qualified or eligible to qualify as a General Supervisor prior to February 29, 1992, under 42 CFR 493.1427 (3/14/90)

• IT experience, preferred

Leadership Competencies

• Demonstrated ability to lead regulatory compliance and survey readiness efforts

• Strong analytical, organizational, and problem-solving skills

• Effective communication and relationship-building skills with executive and operational leaders

• Ability to balance operational oversight with hands-on technical expertise