Client Service Manager

Founded in 1919, KJ has always looked to the future. With a talented team of professionals and a culture of continuous improvement, we deliver exceptional engineering, environmental consulting, and construction management services, with a focus on innovation and sustainability. Using advanced analytics, technology, and tools, KJ improves designs, reduces risk, and finds better ways to deliver projects from planning through construction. KJ is at the forefront of developing sustainable solutions for clients, including green infrastructure design, strategies to reduce energy use and environmental impacts, award-winning water reuse projects, and efficient construction management practices that ensure quality, safety, and on-time delivery. We are known for our dedication to industry-leading client service and tailored solutions.

Kennedy Jenks is seeking an experienced and collaborative Client Service Manager to join our growing team in Virginia. The Client Services Manager plays a vital role in developing client strategies, assembling client teams, and executing plans to deliver KJ's services efficiently. Additionally, this role involves project management responsibilities, ensuring adherence to company standards and deadlines.

Key Responsibilities:

• Achieve sales targets by leading new pursuits. Cultivate, establish, and maintain client and partner relationships.
• Accountable for ensuring successful project delivery and attainment of financial goals by optimizing operational efficiency.
• Leads one or more client service teams, coordinates resources and activities, and connects people to projects.
• Serves as Deputy PM or PM for various projects, working under the PM or Client Service Director, with full responsibility and accountability for scope, schedule and budget.
• Leads client interview presentations, proposals, and strategy formulation. Works closely with the Marketing & Proposals team to deliver sales results.

Qualifications:

• Bachelors and/or Masters degree in Civil or Environmental Engineering, or similar engineering field.
• 10+ years of related water/wastewater engineering consulting experience with a track record of success in business development.
• Professional Engineer (PE) license
• Proficiency with Microsoft Office Products and familiarity with Client Relationship Management tools.
• Demonstrated ability to provide excellent client service.
• Strong writing, editing, and research skills.
• Strong analytical and problem-solving ability.
• Some travel within the area to project sites, for client visits/meetings and to other Kennedy Jenks offices will be necessary.

Kennedy Jenks supports a healthy work-life balance and utilizes a hybrid model of home and office work to empower our people to thrive and achieve their full potential.

This position is eligible for performance and incentive compensation.

Benefits summary: Medical, dental, vision, life and disability insurance, 401k, bonus opportunities, tuition reimbursement, professional registration support, a competitive PTO and holiday plan, and other benefits and programs.

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