Secretary - Hematology Oncology - Cancer Center - Mineola

In this role, the successful candidate Responsible for providing basic front-desk support for clinical intake operations. Maybe responsible forpre-authorizations and certificationswith the exception ofsurgical procedures.

The Faculty Group Practice Sec Iwill perform a variety of front-end administrative tasks to support practice operations including greeting patients, answering calls, scheduling patient appointments and other administrative duties as needed.

Job Responsibilities:

* Schedules appointments for visits, treatments, and procedures. Reviews appointment confirmation responses and manages waitlists. Communicates to patients on upcoming scheduled visits, including instructions, preparation, and forms

*Obtainsauthorizations for services as needed.Answerscalls and takes messages. Addresses questions or routes messages toappropriate contactin a clear andtimelymanner.Handlesfaxes and mail.

* Prepares standard letters and forms as needed.

* Administrative Physician and Practice Support

*Demonstratesknowledge of the organization's patient experience expectations and Service Standards and incorporates themin tothe performance of duties.

* Supports patient access activities (i.e.greets patients, collects information, answers questions, requests forassistanceare directed toproperindividual, etc.).

* Answers phones and screens incoming calls. Provides information,takemessages, orredirectscalls to theappropriate person.

*Maintainscooperative and professional relationships with physicians, nurses, and office staff.

* Exercises skill in prioritizing assignmentsin order tocomplete workin a timely mannerwhen there are changes in workload, assignments, pressures of deadlines, competitive requirements, and/ora heavyworkload.

*Demonstratescommunication skills: usingappropriate vocabularyand grammar when obtaining and conveying information to patients, physicians, nurses, and staff at various levels; in person, over the phone, in writing,and inelectronically sent messages.

*Participatesin training staff in registration and office policies and responsibilities

* Mayassist, provide guidance and/or trainlesssenior staff.

* Reviews all assigned in-basket messages and patient emails before routing to theappropriate providerwhich includes staff messages, appointment notifications, etc.

* Provides patients with non-clinical instructions for any upcoming appointments/procedures.

* Promotes the use and sign-up of MyChart.

* Follows scanning guidelines and best practices for importing outside documents- results, records, forms, etc.

* Reviews the waitlist periodically and ensures patients are being called and offered appointments.

* Responsible for rescheduling patients when physicians are out or blocking their schedules.

* Organizes and distributes mail and faxes.

* Has a general knowledge of the practice/physician specialty including conditions and treatments and scheduling scripts.

* Manages the physician's calendars including creating and sending calendar invites.

* Releases medical records in accordanceofHIPAA and FGP ROI procedures

* Documents disclosures in Epic andfulfillsrequests within a10 day timeframe.

* Processes incoming and outgoing documents via paper and electronic records.

* Scans,uploadsand forwardsappropriate informationwithin EPIC.

* Completes forms legibly and accurately. Forwards areas requiring clinical information to LPN,RNor Licensed Provider.

* Securesappropriate signaturesand forwards documents/forms to correct destination.

* Follows up with the physician on any outstanding messages related to patient care.

* Answers patient questions to ensure understanding and patientsatisfaction, or refersthem to more senior level staff.

*Maintainsconfidentiality on matters to which they are privileged.Refersall questions/queries related to medical diagnosis or treatment to RN/provider. Refers Surgical and Infusion scheduling to Senior Medical Secretary.

* Prepares routine memoranda letters, labels, routine manuscripts,correspondenceand other documents as needed.

* Reviews work for accuracy and completeness. Receives prescription refill requests,locatesrequested prescription in EMR, and tasks RN, LPN, or Provider to evaluate, set up and/or process for renewal.

* Communicates with pharmacies and patients to clarify prescription questions and/or concerns, related to patient demographic, insurance, and status information.Refersquestions related to prescription information to RN/LPN/Provider.

*Initiatesand follows-up on pre-authorizations and appeals and arranges peer-to-peer communication whenrequire. Responsible for Patient, Referral and Authorization work queues.

* Obtains and documents referrals received in EPIC.

* Collaborates with other NYU Langone sites to ensure seamless continuation of care.

* Remains current on latest best practices,policiesand protocols (including workflow updates, FOCUS trainings, and job-related tasks).

*Maintainscleanliness of both personal and patient space, including waiting areas andrestockssupplies as needed.

* Communicates with patients, providing all scheduling instructions, clarification, updates on status or changes and answering related questions for any upcoming appointments/procedures. Communicate with patientsregarding statusof referrals and/or authorization.

*Assistswith the completion of special projects,reportsand activities. Ensures requested and related information isaccurateand complete. Brings any problems or questions tosupervisorattention.