RN Charge Nurse

We are here for life's journey.
Where is your life journey taking you?

Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all:

Humanity in action, Triumph in hardship, Transformation in health.

Department

Job Summary

Under minimal supervision performs supervisory functions over professional nursing and support staff in a Call Center setting including remote staff. Assesses, plans, implements and evaluates the nursing care of the departmental patients. Provides clinical support and acts as a resource to nursing staff in order to provide optimal patient care. Plans staffing to provide adequate coverage at all times.

Schedule:

Charge RN Hours & Schedule

Shift Length:

• Between 8-10 hours

Schedule days:

• 3-4 weekdays (Monday -Friday) depending on shift length assigned
• 1 Weekend shift (Saturday or Sunday) The specific weekend day will be determined by Workforce Management based on Charge coverage needs.

1-On-Call shift a month

Shift Hours:

• We are a 24/7 operation,
• Current Need: PM Charge RN to work the hours of 1400-0030
• Hours can change depending on business and coverage needs from one scheduling period to another, scheduling periods typically run 4 months.

Essential Functions:

• Maintain work flow of Call Queue of the Nurse Advice Line (20%)
• Maintain safety and quality of NurseLine (20%)
• Collaboration and effective communication with Leadership and MDs (20%)
• Data Analysis (20%)
• Act as a resource to staff (20%)

Education:

• Associate's Degree Nursing Required

Work Experience:

• 1-3 years Three years of professional nursing experience Required

Licenses:

• BLS-Basic Life Support (BLS/CPR) - AHA - American Heart Association or American Red Cross Required and
• RN-Registered Nurse - DORA - Department of Regulatory Agencies Required

Knowledge, Skills and Abilities:

• Knowledge of techniques, methods and competencies of clinical nursing practices.
• Knowledge of safety principles and infection control in the patient care environment.
• Ability to apply nursing principles, practices and techniques.
• Ability to assess patients' needs and coordinate proper nursing care.
• Utilizes the nursing process and adapts to the unique care environment of the telephone assessment to develop, implement, revise and update care plan; Performing initial and ongoing as appropriate in-depth, biopsycho-social assessment of diverse populations.
• Recognizes stable and changing conditions.
• Responds appropriately and quickly.
• Skill to properly use medical instruments and laboratory equipment.
• Ability to communicate effectively in both written and verbal form.
• Ability to contribute to the development of nursing staff by identifying learning needs and assisting with those needs.
• Ability to ensure continuity of patient care by planning staff assignments, providing direct patient care as telephone triage assessment.
• Ability to respond appropriately to emergency situations.
• Ability to immediately and independently address issues/problems as they occur with patients and staff and escalate appropriately
• Provides supervision and leadership for the team and unit.
• Delegates appropriately and when necessary.
• Makes decisions expediently regarding team assignments depending on volume, unit needs and required metrics for call center contracts.
• Established priorities, assigns/reviews work and resolves problems.
• Addresses negative behavior and follows up as needed.
• Acts as a liaison with callers wishing to speak to supervisor.
• Handles and addresses caller's needs and alerts leadership as appropriate.
• Enhances professional growth and development through participation in educational programs, receiving current literature and attending charge/staff meetings.
• Receives and gives shift change reports to others as appropriate and maintains departmental logs as required.
• Communicates issues to manager using shift report.
• Is able to act as a preceptor to new staff in both patient care and documentation practice requirements specific to the Nurse Line.
• Ensures documentation is complete, concise and reflects care given.
• Documents completely complying with policy and procedures in regards to hospital policies and procedures.
• Performs documentation audits as assigned.
• Maintains close, effective and accurate communications with Nursing Operations Manager, counterparts, Administrator on Call, Nursing Managers, Risk Management, Security, and Building Administration and can articulate information needed.
• Takes a lead role in the staffing planning, evaluations, process Improvements, key clinical pathway development with implementation and project tracking
• Promotes positive interpersonal (customer) relationships with fellow employees, physicians, patients and visitors. Treats these individuals with courtesy, dignity, empathy and respect; consistently displays courteous and respectful verbal and non-verbal communications.
• Microsoft office Suite required.
• Epic preferred.
• Cisco preferred.

Shift

Work Type

Salary

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community.

Applicants will be considered until the position is filled.