UX Researcher

We are looking for a Contract UX Researcher with the ability to conduct a range of qualitative and quantitative research methods impacting both product direction and detailed experience design. You will work with and receive mentorship from a supervising Senior UX Researcher. You will be joining 20+ talented UX researchers whose charter is to influence product direction, determine what to build, and design end-to-end experiences for all developers that are useful, usable, and desirable. In this role, you will work in a highly collaborative environment with engineering, design, product management, and business teams across the division to help make customer-driven decisions. Your work will happen in the context of a lean or agile development environment supporting the release cadence of teams as well as helping define the strategic direction of products. You will have access to a state-of-the-art, modern research lab facility equipped for a variety of research types located in a central hub area on campus. You will use remote tools incorporating the latest technology to collaborate with a distributed team and to execute research on a global customer base. This is a unique opportunity to grow in your career during this period of transformation. Join us and help reinvent the future of the developer experience in this exciting era!

RESPONSIBILITIES

Design and apply a range of qualitative and quantitative research methods to all product stages from conception to release, including lab-based usability tests, interviews, surveys, focus groups, and field research

Collaborate closely with engineering, design, product management, and business partners during all steps of research

Translate research findings into actionable recommendations and deliver them in compelling ways

Triangulate multiple data sources into integrated insights

Communicate and evangelize research results to engineering and business teams

Evangelize UX research as an essential aspect of product development

Coach other roles on UX research best practices and methods

REQUIREMENTS

A degree in human-computer interaction, cognitive psychology, behavioral science, or related field or equivalent experience

Thorough knowledge and experience of a range of UX research approaches and methodologies

Strong analytical and synthesis skills with a proven ability to turn research results into product insights

Strong written and verbal communication skills with the ability to influence a range of audiences

Excellent project management skills, including the ability to manage multiple projects concurrently

The ability to work independently and be flexible to rapidly changing schedules and demands

The ability to get up to speed with a new area quickly

Familiarity with modern developer platforms and ecosystems and/or strong aptitude for learning new technologies

Value diversity and inclusivity in the workplace