Usability Researcher for AI experiences

Aquent is partnering with a global technology leader that is relentlessly innovating and shaping the future of digital experiences and AI-powered products. This organization is committed to creating groundbreaking solutions that empower users worldwide. We are seeking an exceptional UX Researcher to join a forward-thinking team at the forefront of AI innovation. In this pivotal role, you will be instrumental in shaping the next generation of intelligent user interfaces, directly influencing the usability, relevance, and overall experience of products that impact millions. This is your chance to drive research-driven insights that will define future product directions and elevate user interaction to new heights.

You will dive into exciting projects focused on the redesign and enhancement of intelligent content delivery and user feed experiences. With these experiences already live on mobile and actively expanding to desktop, you'll be at the heart of a rapidly evolving and impactful area, contributing to a seamless and intuitive user journey across platforms. This is a long-term contract opportunity, offering the chance to contribute significantly to key initiatives and grow within a dynamic environment.

**Responsibilities:**

* Work collaboratively in an agile environment with cross-discipline stakeholders to understand and prioritize research requests.

* Utilize a broad portfolio of research techniques, from generative to evaluative, to inform product and design decisions throughout the entire product lifecycle.

* Deliver timely, actionable research findings to key stakeholders, communicating insights in clear, compelling, and persuasive ways.

* Collaborate closely with cross-functional teams to ensure that research insights are effectively incorporated into product development and strategy.

**Qualifications:**

* A strong background and proven experience specifically in UX Research; candidates with primarily design-focused backgrounds seeking to transition into UX Research will not be eligible.

* Extensive experience with a broad range of user research methodologies, including interviews, usability studies, surveys, diary studies, and competitive analysis.

* Strong proficiency in both qualitative and quantitative research methods, with a demonstrated ability to synthesize and analyze data from diverse sources to inform critical product and business decisions.

* Hands-on experience with industry-standard user research tools such as UserTesting, dscout, and Qualtrics.

* Familiarity and practical experience with emerging AI-powered research tools (e.g., Hey Marvin, Dovetail, ListenLabs, Outset) to augment or support UX research workflows.

* Proven track record of designing and conducting user research end-to-end for technology products.

* Demonstrated capacity to translate complex research findings into clear, actionable recommendations for engineering and business stakeholders.

* Exceptional verbal and written communication skills, strong interpersonal abilities, and a deep sense of customer empathy.

* Excellent project management skills, with the ability to manage multiple research initiatives simultaneously.

* Ability to work effectively and independently, taking ownership of research projects from conception to delivery.

**Interview Process:**

Candidates will participate in a multi-stage interview process. As part of this, you will be required to prepare a presentation deck showcasing 2+ UX research case studies (a portfolio website is not required).

**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.