New

Computer Lab Support Technician

The Pennsylvania State University
paid time off, sick time
United States, Pennsylvania, University Park
201 Old Main (Show on map)
Feb 06, 2026
APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday. CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday. If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants. JOB DESCRIPTION AND POSITION REQUIREMENTS Penn State is searching for a full time Computer Lab Support Technician - Grade 6 to join the team. Duties include: Respond to requests for assistance regarding the operation of campus computers designated for student use Identify, troubleshoot, and resolve operational issues such as hardware failure, peripheral equipment failure, unresponsive computers, error messages, network disconnection, etc. Use standard diagnostic procedures to identify specific component failures Set-up or replace hardware such as hard drives, monitors, keyboards, physical connections, etc. For new or existing computers Contact vendors to replace hardware as needed Set-up new and existing computers, printers, etc. with predetermined software Monitor printers and respond to user print errors Perform routine maintenance such as replace toner, clear paper jams and check physical connections Identify and resolve hardware issues such fuser and roller malfunctions Set up printers and scanners as needed Receive telephone calls from classrooms and computer labs; assist with routine issues Transfer unresolved issues to the appropriate support individuals such as classroom technicians, OPP, computer lab support technicians, media and technology support services, etc. if necessary. Install and repair security devices to prevent theft and/or damage to equipment Report device failures, theft, and damage to supervisor and/or university police services, as appropriate Inventory and label equipment at assigned locations Maintain inventory records Maintain a supply of equipment such as computers, monitors, keyboards, printers, etc. Reorder parts and components to replenish inventory as necessary Maintain equipment in a clean and orderly fashion Prepare desktop systems, printers, monitors, etc. for recycling and salvage, to include but not limited to removal of data from computer hard drives Log all equipment designated for recycling and salvage Report facility and building issues to supervisor Operate university vehicles as required Lock and unlock labs as needed Log actions when applicable to ensure complete and accurate documentation Job Requirements: Requires the use of shop mathematics together with the use of complicated drawings, specifications, charts, tables, various types of adjustable measuring instruments and the training generally applicable in a particular or specialized occupation. Equivalent to 1 to 3 years applied trades training. Over 1 year up to and including 3 years of effective experience. Work Schedule: 2:30 p.m.-11:00 p.m. Days Off: Saturday, Sunday QUALIFICATIONS MINIMUM WORK EXPERIENCE 1 to 3 years of effective experience REQUIRED CERTIFICATIONS None BACKGROUND CHECKS/CLEARANCES Employment with the University will require successful completion of background check(s) in accordance with University policies. This position requires that you operate a motor vehicle as a part of your job duties. A valid driver's license and successful completion of a motor vehicle records check will be required in addition to standard background checks. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S. COLLECTIVE BARGAINING AGREEMENT This position is part of the bargaining unit represented by Teamsters Local Union No. 8. More information can be found here: Collective Bargaining Agreement. SALARY AND BENEFITS For details on starting pay rate and progression, please see the above collective bargaining agreement. Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page. CAMPUS SECURITY CRIME STATISTICS Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here. EEO IS THE LAW Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission. Federal Contractors Labor Law Poster PA State Labor Law Poster Penn State Policies Copyright Information Hotlines