Collections Specialist

Position Summary:

Position is for a detailed oriented and professional individual who will be responsible for managing accounts receivable for an assigned portfolio. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The successful candidate will have a strong knowledge of financial concepts, excellent phone etiquette, read and interpret documents such as departmental reports and procedure manuals. Also, the ability to write routine reports and correspondence is essential. The Collection Specialist will play a vital role in revenue cycle management and contribute to the overall financial health of the organization.

Duties & Responsibilities:

• Review and analyze receivable accounts data to identify delinquent accounts and prioritize collection efforts based off delinquency
• Attempt to obtain payments on accounts that are 30 and 60 or more days past due by contacting customers via phone, email or written correspondence
• Negotiate payment arrangements and settlement terms according to company policies
• Collaborate with other departments such as AP and Accounting to ensure accurate account reconciliation and reporting
• Must follow a defined process of calls, collections and documentation
• Meet or exceed assigned monthly cash intake goals
• Reduce unapplied cash and determine refunds to clear aging credits
• Allocate delinquent accounts for third party collections
• Interface with store managers to handle any minor account disputes
• Work with Customer Service Associates to resolve disputed matters
• Microsoft Office proficiency is a must. (Excel, Word, Outlook)
• Proficiency in SRM system or similar ERP system
• Timely, professional response to customers (incoming/outgoing calls, emails, etc.)

Required Qualifications

• 2+ years' experience (or degree a plus but not required)
• Knowledge of debits/credits and revenue cycle management
• Proficient with accounting software, Microsoft Office experience, organizational skills
• Attention to detail
• Ability to apply mathematical concepts to properly record payable transactions
• Must follow a defined process of calls, collections and documentation
• Assigned monthly cash intake goals
• Collections experience with a defined successful process.
• Commercial collections experience in B2B and B2C
• Knowledge of FDCPA (Fair Debt Collection Practices Act)
• Skip tracing experience
• Assist management with evaluating and improving policies and procedures
• Perform other reasonably related business duties as assigned by immediate supervisor and other management as required
• Fluency in English and Spanish

Advanced Qualifications (Team Lead I & II):

• Ability to negotiate effectively while maintaining positive customer relationship

• Familiarity with telemarketing techniques is a plus but not required
• Problem solving skills, multitask experience
• Assist with Credit and Collection special projects as necessary
• Comprehensive knowledge of accounting principles and techniques
• Detailed oriented, ability to self-manage
• Strong Microsoft Office experience
• 5+ years of experience or Accounting/Business degree
• Demonstrate high levels of interpersonal and teamwork skills
• Lead projects for Credit and Collection implementation

Core Competencies:

• Strive to do the right thing by displaying trust and integrity.
• Embody the principles of servant leadership, even in a non-people management role, by putting the needs of others first, valuing diverse perspectives by sincerely appreciating and considering others' opinions and ideas and demonstrating a positive and humble attitude.
• Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed, while also collaborating with others to get the job done.
• Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Field Operations and Field Support Center team members.
• Help champion an inclusive working environment; empower others to bring their full selves to the workplace; celebrate, welcome, and value the different backgrounds and experiences that make up our workforce; recognize that all team members are valued, regardless of race, background, tenure, or title.
• Ability to self-manage, show initiative, be proactive, and drive results.
• Communicate professionally, both verbally and in writing to coworkers and customers.

Physical Requirements:

• Must be able to remain in a stationary position in an office environment 80% of the time.
• Will frequently move about inside the office to access files, office machinery, etc.
• Must be able to operate basic office machinery.
• Must be able to communicate with team and management and be able to exchange accurate information in these situations.
• Specific vision abilities required by this job include close and ability to adjust focus. The employee
• must occasionally lift and/or move up to 50 pounds.

Required Cognitive Skills:

• Must be able to problem solve and prioritize tasks.
• Must be able to manage stress depending on deadlines and ongoing projects.
• Must be able to multitask.
• Must be able to receive and analyze information.
• Must be able to quickly communicate solutions if problems occur.
• Must be able to demonstrate a high degree of sound judgement and initiative.

Benefits & Perks:

• Medical, Dental, Vision, Disability & Life Insurance
• Wellness Benefits
• 401(k) Retirement Plan
• Employee Stock Purchase Program
• Paid Holidays & Vacation Days
• Professional Growth Opportunities
• Development & Training Programs

This job description is subject to change at any time.

EQUAL OPPORTUNITY EMPLOYER

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