Security Officer - Control Room Dispatcher

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Control Room Dispatcher in Richardson, TX, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, and more. As a Dispatch Officer with Allied Universal at a commercial real estate location, you will monitor activity across the property, coordinate responses to security-related incidents, and communicate updates to on-site teams and building partners. You will help maintain a strong, visible presence through routine checks and timely reporting, while delivering customer service that reflects our agile, reliable, and innovative approach. You will thrive in a caring, people-first culture built on teamwork and integrity.

Position Type: Full Time

Pay Rate: $18.53 / Hour

Job Schedule:

Why Join Us:

Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to clients and tenants by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities at a commercial property.
• Monitor cameras, alarms, and/or building systems from the dispatch area; answer phones and radios and route calls for service to on-site personnel using established protocols.
• Respond to incidents and critical situations in a calm, problem-solving manner, gathering key details and communicating updates to appropriate contacts.
• Maintain accurate activity logs and incident reports, including dispatch times, notifications made, and actions taken, following site documentation requirements.
• Conduct regular and random patrols around the business and perimeter; working environments and conditions may vary by location.

Minimum Requirements:

• Access Control/Badge Experience preferred.
• State, County, or City Issued Security License preferred.
• Alarm Panel Experience preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.