IT Support Specialist

Who we are

Since 1972, Kier + Wright has provided both private and public sector clients with engineering and surveying work that is efficient, cost-effective and forward-thinking. We offer a full range of services to support commercial, industrial, and high-density residential development and redevelopment projects. For more information about our services, visit kierwright.com. EEO

IT Support Technician

Kier & Wright is looking for an IT Support Specialist with a background in server maintenance, hardware and software set-up/troubleshooting, and providing general workplace IT support.

Occasional remote work and/or travel to additional locations is required.

Responsibilities

• Responding to requests for technical support in a timely fashion.
• Diagnosing and troubleshooting environmental (server/hardware/operating system/software/printer/KIP plotter) issues.
• Analyzing, identifying and resolving technical issues related to plan and drawing production in AutoCAD Civil3D.
• Setting up workstations and laptops.
• Assisting with the development, maintenance and documentation of IT systems, processes and procedures.
• May assist network administrator with larger-scale software or hardware rollouts.
• Assisting in asset inventory.
• Supporting VPN users.

Qualifications

• Bachelor's Degree in Computer Science highly preferred
• 2-3 years of general workplace IT experience in a position involving regular and routine support of desktops and laptops running Windows 7 or Windows 10.
  
• General PC hardware and software troubleshooting experience.
• Ability to work independently with little supervision.
• Windows server support experience.
• General networking knowledge (firewalls, routers, Wi-Fi, TCP/IP).
• Strong written and verbal communication skills.
• Ability to handle multiple assignments and meet demanding deadlines in a fast-paced environment.
• Previous employment in a position involving routine AutoCAD set up, configuration and troubleshooting is strongly preferred.
• Microsoft Access programming experience is a plus.

Why Kier + Wright?

• Great culture - Team Collaboration, Innovative problem solving, Responsive to clients, Passionate about work
• Competitive Pay
• Medical, Dental and Vision 100% paid for by Kier & Wright for you + family
• 401(k) and Profit Sharing
• Paid Holidays
• Generous PTO
• Free office snacks
• Much more!