New 
Practice Manager
 Lifespan | |
 United States, Rhode Island, Providence | |
| 167 Point Street (Show on map) | |
 Feb 10, 2026 | |
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SUMMARY:
Responsible for the day to day operational effectiveness, service excellence, and financial components for Urgent Care. Reports to the Director of Urgent Care Operations and works in partnership with the Medical Director, Urgent Care. The Practice Manager is responsible for managing the administrative, financial and operational aspects of the practice. Works closely with the providers to ensure they are receiving enough support to achieve practice objectives. Provides supervision to non-clinical support staff. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate In addition, our leaders will demonstrate an aptitude for: Ensure Accountability and Build Effective Teams Drive Vision and Purpose and Optimize Work Processes By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals. RESPONSIBILITIES: Works closely with physician leadership of the department to ensure that the clinical environment is one that fosters clinical excellence, superb customer service, provider and team efficiency, and strong economic performance. Works closely with physician leadership to identify ways to improve clinical throughput, provide appropriate provider leverage and support, and foster program growth.Works closely with physician leadership to ensure that the mission of the organization and the practice are well served.Collaborates with peer Practice Managers within Brown University Health to both learn and share best practices.Manages the operational dynamics that drive key ambulatory and quality performance metrics.Ensures effectiveness and accuracy of billing processes, cash control management including, but not limited to, copay collections. Responds in a timely manner to requests from Patient Financial Services (PFS) Provider Enrollment.Ensures that the practice team is fully proficient and supported in the use of the core technology and stays connected to broader organizational standards.Develops, coordinates and maintains effective provider and staff schedules.Works closely with the Brown University Health clinical leadership team to ensure that clinical staff who work in the practice have appropriate support for their professional practice and development.Manages support staff engaged in activities related to practice-related secretarial/clerical and medical assistant functions. Manages the recruitment and selection of support staff, with input from Human Resources, Practice Director and Physicians. Ensures staff is properly oriented to practice responsibilities and customer service expectations; communicates new and/or changed policies and procedures.Assigns work schedules and provides for appropriate coverage in event of planned and unplanned absences. Clearly articulates performance expectations and serves as a role model for professionalism, customer service, respectful team member interactions, and effective communication. Conducts performance evaluations of staff, including recommending corrective action to Human Resources, department director and clinical management, up to and including termination. Provides for continuing development of staff as appropriate.Participates with the director and/or physicians in the development and /or modification of policies and procedures. Ensures staff adheres to the policies.Collaborates with the Director and Physicians, in the development of the operating budgets and capital budgets. Makes recommendations for staff and equipment deemed necessary to meet anticipated needs and/ or compliance with safety needs.Monitors effectiveness of practice operations; recommends changes for approval; implements approved changes as appropriate.Ensures the appropriateness and timeliness of all practice activities, including, but not limited to, scheduling, billing activities including clinical documentation and coding, accurate insurance documentation, referrals, verifications and authorizations.Provides leadership and support to ensure that providers can easily interact and collaborate with referring providers regarding the care of patients.Develops and maintains tracking mechanisms to appropriately document requests, including, but not limited to, check requests, billing requests etc. Researches and resolves issues with timely follow-up.Ensures the maintenance and repair of the division's equipment, requests service as appropriate and within the level of authority. Maintains inventory of supplies and equipment; reorders as appropriate to meet anticipated needs. Distributes inventories as appropriate; ensures proper storage of same. Reconciles materials received against order and invoice.Ensures all activities meet or exceed customer expectations. Develops, maintains and enhances relationships with others within and outside the practices, including practice staff, patients and families, vendors and others within Brown University Health and outside of Brown University Health. Serves as an extraordinary role model for customer service.Advises director and/or physicians of actual or potential problems related to regulatory compliance. Implements approved programs to ensure compliance.Prepares check requests and purchase orders for supplies when necessary. Trained in PeopleSoft.Maintains files including current licensures etc. for providers and support staff. Participates in practice-related meetings of relevant clinical departments. Prepares materials for those meetings as requested. MINIMUM QUALIFICATIONS: EDUCATION:Bachelor's degree in management, business administration or health care administration, or the equivalent experience.EXPERIENCE:At least three years related experience in the management or administration of a physician practice or urgent care. center. Prior experience in an urgent is preferred.SUPERVISORY RESPONSIBILITY:Oversees the staff responsible for day to day operations within the practice.SCHEDULEome weekend and evening shifts will be required. Pay Range: $71,136.00-$117,353.60EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location: 66 Branch Ave - 66 Branch Avenue Providence, Rhode Island 02904Work Type: 8a-5pWork Shift: DayDaily Hours: 8 hoursDriving Required: Yes | |