Customer Service Specialist

Are you a Customer Service specialist who is looking to join one of the top companies in the Manufacturing industry?

Are you looking to further your career and grow?

Do you have experience in Customer service experience?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work onsite with our client in San Antonio, TX. Interested?

Here's what you'd do:

• Deploys detailed knowledge and expertise about the organization's Service offering, related products and application domain to improve either business operations (support for critical/important project issues) and/or strategic innovations (Service offering / portfolio innovation).
• Maintains a close interaction with various management functions.
• Customer Service Case Manager
• Supports acquisition activities with detailed technical knowhow on complex issues.
• Adheres to and enforces the organization's internal processes and rules as well as public standards and regulations.
• Needs professional technological, economical or scientific know how, methods, tools and principles, and applies to differing and variable situations.
• Needs to solve assigned, non-routine tasks, to contribute to projects or assignments, or to support development of guidelines, methods, tools or business processes.
• These positions are expected to contribute to and deliver business processes or detailed technology solutions, in a self-managed and target-oriented manner, and thus contributes to team results.
• Positions focusing on analyzing, developing, testing or implementing processes, technologies and systems in their specific field of expertise, from first principles. Targets are short to medium term (best to be characterized as milestones), and achievements are monitored.
• They may provide functional advice to and integrate services of operational staff or semi-professional colleagues.
• Develops basic business understanding.
• Contributes to team effort, awareness of expected value add.
• May improve processes, business methods or technical components.
• Work with our factories and quality teams to develop and implement corrective and preventive actions
• Improve departmental processes by reviewing best practices and looking for ways to improve the overall structure through efficiency enhancements and other methods.
• Provide frequent updates to all stakeholders during the correction steps for the customer
• Work closely with field service teams and vendors to align on materials and methods of correction
• Not only provide ownership in driving resolution for our customers in a timely fashion but by also performing in the most cost-effective way to ensure visibility of after delivery cost reduction for client.
• Administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception and Training Facility.

Here's what you'll get:

Pay: $15.26/ HR

Hours: 40 Hours per Week

Length: contract (8 months)

Sound like a good fit

APPLY TODAY

About Acara Solutions

Acara is a premier provider of recruiting and workforce solutions-we help companies compete for talent. With a legacy of experience in a variety of industries around the world, we partner with clients, listen to their needs, and customize visionary talent solutions that Drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Required skills:

• High School Diploma or GED

• Minimum 2 years of experience in Customer service experience .

Preferred skills:

• Bachelor's Degree
• Master Entry
• Good knowledge in a technical field or business method including the basic theoretical background.
• Computer Outlook, Excel, SAP
• Project Management skills with excellent Business acumen
• High level computer skill (SAP or Salesforce)
• Ability to handle multiple tasks while maintaining organization and control
• Strong verbal skills to aid in customer communications
• Strong leadership skills to bring multiple teams together for resolution identification to complex customer issues.
• Ability to lead high level customer resolution by orchestrating interactions between engineering, research and development, project management, sales, manufacturing and other departments.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
• Up to 10% travel to discuss high profile customer issues to ensure customer relations stay positive