New

Manager, Operations Support Team (OST) Analytics and Insights

Zoro Tools
life insurance, paid time off, tuition reimbursement, 401(k)
United States, Illinois, Lake Forest
Feb 11, 2026
Work Location Type:Hybrid Req Number 326731 About Grainger W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,Zoro.comoffers customers access to more than 14 million products, andMonotaRO.comoffers more than 24 million products. For more information, visitwww.grainger.com. Compensation The anticipated base pay compensation range for this position is$110,500.00 to$184,100.00. Rewards and Benefits With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including: Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing. 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year. 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required. Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools. Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. For additional information and details regarding Grainger's benefits, please click on the link below: https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills. The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law. This position is not eligible for any form of sponsorship now or in the future. Individuals requiring sponsorship (e.g. OPT or H1B visa status) should not apply. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position. Position Details The Manager OST Analytics and Insights leads a multidisciplinary team responsible for delivering the data,reporting, models, and analytical capabilities that enable high-quality decision-making across FulfillmentOperations-including Distribution Centers, Branches, and the MDC network. This leader oversees various aspectsof analytics and the data product lifecycle, spanning data engineering, reporting and visualization, metricgovernance, advanced analytics, tooling, and systems enablement. This role owns a comprehensive portfolio of data products: including potentially, automated dashboards andreporting suites, data pipelines, enterprise metrics, optimization engines, forecasting models, data integration andcapture tooling, and machine learning tools. These products provide visibility into operational performance, predictfuture trends, support staffing and demand planning, detect anomalies, improve compliance, and drive business-wide efficiency. By delivering trusted, scalable, and actionable analytics, the Manager ensures leaders across theorganization can self-serve insights and operate with confidence. The Manager works at both strategic and technical levels-defining long-term roadmaps, improving dataarchitecture, and integrating advanced analytical techniques into core operational workflows. They partner closelywith senior leadership, data and technology systems teams, field operations teams, and analytics enablementgroups to align capabilities with business needs and accelerate adoption of advanced analytics across the network. Success in this role requires strong technical expertise, understanding of operations, and the ability to drive transformation through data. This leader sets rigorous standards for analytical quality, fosters data literacy, and builds scalable systems that evolve with the business. You Will Own the strategic roadmap for analytics, reporting, data systems, and advanced analytical capabilities, ensuring alignment with business priorities and operational needs while acting as a strategic influencer and change advocate, communicating insights effectively, shaping data-driven behaviors, and building strong partnerships across the enterprise. Lead, mentor, and develop a multidisciplinary analytics team, fostering technical excellence, analytical rigor, and a culture of continuous improvement. Design, build, and deploy advanced analytical models and optimization tools-including forecasting, machine learning, and decision-support algorithms-to drive measurable business impact. Oversee the development and enhancement of data architecture, pipelines, and integration processes, ensuring scalable, automated, and high-quality data across the organization. Deliver intuitive, trusted dashboards, reporting suites, and workflow tools that provide clear operational visibility and empower leaders to self-serve insights. Conduct deep-dive and advanced analyses to identify key performance drivers, uncover trends, and generate actionable, data-driven recommendations for operational and strategic decisions while driving adoption of analytics and data science practices across the organization, demonstrating value through measurable outcomes and user-friendly tools. Collaborate cross-functionally with business leaders, operations, data partners, and enterprise analytics teams to define metrics, integrate solutions into operations, and build a unified view of performance. Promote automation, standardization, and scalability across analytics and reporting processes to ensure sustainable, efficient, and reliable insight delivery. You Have Bachelor's Degree required Master's Degree preferred 3+ years Enterprise grade analytic environment required 1+ years People leader preferred Proven leadership experience Strong analytic acumen, operating in a large-scale operational data environment preferred Strong understanding of modern analytic stack SQL, PowerBI, Tableau, Airflow, Power Suite Strong Strategic ownership and roadmap capabilities Ability to upskill and support more junior team members and be a mentor Strong Communication skills; both written and verbal Ability to operate in ambiguous space, collaborate and influence without authority Ability to quick size and scope work, determine roadblocks, and propose solutions We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance. #LI-RC1