Manager, Compliance & Risk Management

Manager, Compliance and Risk - JLL

Location: Richmond, VA or Tysons, VA (hybrid)

What this job involves:

Join JLL's dynamic client account team as a Manager, Compliance and Risk, where you'll serve as the strategic guardian of operational excellence and regulatory adherence. This critical role positions you at the intersection of risk management, compliance oversight, and client relationship stewardship, directly contributing to JLL's reputation for delivering world-class real estate services. You'll design and implement comprehensive risk management frameworks while fostering a culture of ethical excellence and operational resilience. This is an exceptional opportunity to shape risk strategy, leverage cutting-edge AI technologies, and make a meaningful impact on a high-profile client account in the vibrant Richmond or Tysons markets.

What your day-to-day will look like:

• Design and implement strategic risk management programs including risk registers, internal audit initiatives, and compliance monitoring systems to proactively identify and mitigate operational, financial, and reputational risks across the client account
• Conduct comprehensive risk assessments and gap analyses of Master Services Agreement obligations, developing actionable recommendations to enhance processes, controls, and operational efficiency while ensuring alignment with client requirements and JLL standards
• Lead internal and external audit coordination efforts, preparing detailed audit reports, managing evidence requests, and presenting findings to senior leadership while maintaining up-to-date knowledge of industry audit methodologies and tools
• Collaborate closely with account operations teams to understand key processes and regulatory requirements, designing strategic audit plans that effectively test controls and monitor identified risk areas
• Leverage artificial intelligence tools and emerging technologies to streamline compliance monitoring, enhance risk detection capabilities, and optimize audit processes for improved operational efficiency
• Serve as primary liaison for incident management processes, ensuring prompt escalation of high-severity issues to clients and account leadership while developing comprehensive lessons-learned communications for stakeholders
• Deliver regular risk communications and training to account teams through staff meetings, town halls, and leadership presentations, promoting awareness of information security best practices, ethical standards, and risk identification protocols

Required Qualifications:

• Bachelor's degree in Accounting, Business, Finance, or related field with demonstrated academic excellence in risk management or compliance-related coursework
• Five to seven years of progressive experience in risk management, internal audit, or external audit roles with proven track record of designing and implementing risk frameworks in complex organizational environments
• Advanced proficiency in Microsoft Excel including pivot tables, complex formulas, data analysis, and report generation capabilities, with ability to manipulate large datasets and create executive-level dashboards
• Exceptional communication and presentation skills with demonstrated ability to engage effectively with C-suite executives, field personnel, and external stakeholders across diverse organizational levels
• Strong analytical and problem-solving capabilities with experience in process improvement, control testing, and risk assessment methodologies in professional services or related industries
• Commercial real estate industry experience with understanding of property management operations, regulatory requirements, and client service delivery models
• Willingness and ability to travel as required to support account operations and client engagement activities

Preferred Qualifications:

• Professional certifications such as Certified Internal Auditor (CIA), Certified Risk Management Professional (CRMP), or Certified Compliance and Ethics Professional (CCEP)
• Experience with artificial intelligence tools and technologies in audit, compliance, or risk management applications with understanding of emerging digital transformation trends
• Advanced knowledge of contract management, Master Services Agreement analysis, and change control processes in complex client service environments
• Background in legal services coordination, insurance claim management, or litigation support activities related to commercial real estate operations
• Familiarity with JLL's Code of Ethics, corporate governance frameworks, and enterprise risk management methodologies
• Experience developing and delivering client-facing presentations, training materials, and risk communication strategies
• Project management experience with ability to coordinate multiple audit initiatives, compliance programs, and cross-functional team activities simultaneously