Engineering Technical Leader, DC Escalations

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

Our team is an integral part of the Data Center Engineering team focused on our most strategic customer's cutting edge data center designs and deployments. We combine the power of our outstanding technical expertise with the tools and infrastructure to meet the toughest of customer requirements. We help them to reduce risk, drive innovation, and enhance their network to meet business objectives. We are trusted advisors and experts who help our customers better understand their data centers and support critical missions by driving optimization, adoption, and transformation.

Your Impact

As a Technical Leader, DC Escalations, you will drive and insure the fast adoption and deployment of Cisco Nexus products while helping customers redefine their data centers into modern, scalable, and efficient environments. Demonstrating your proficiency in computer technologies, automation, and AI, you will guide customers and peers through sophisticated engagements, finding fast solutions to critical road blocks and driving innovation back into the broader engineering team to constantly improve our solutions. Your creativity, collaborative nature, and openness to both teaching and learning will make you an invaluable asset to our team and customers alike!

Minimum Qualifications

• 10 years of relevant experience with Cisco's Nexus data center products
• 10+ years of networking experience - design, deployment, troubleshooting, operating
• Cisco Certified Internetwork Expert (CCIE) or comparable skills
• Demonstrable deep dive /expert level knowledge on at least one Cisco offerings (Nexus stand-alone, Nexus Dashboard, etc.), software and automation development
• Proven experience directly handling critical customer escalation

Preferred Qualifications

• Experienced delivering Cisco standard methodologies within our customers' data center infrastructure.
• Experience with Cisco Data Center networking offerings (Nexus stand-alone, Nexus Dashboard, etc.), software and automation development
• Proven ability to lead or guide teams made up of Cisco, Customer and Partner members in the analysis and resolution of complex data center related issues.
• Demonstrated analytical and problem-solving skills with ability to solve original technical problems.
• Ability to multi-task and self-start in a fast-paced collaborative environment and work independently.

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.