Distribution Customer Service Representative

Now hiring Distribution Customer Service Representative

Wilmer, TX

Pay Rate: $17.00 per hour

Shift: 7:00 AM - 3:30 PM + Overtime as needed

Customer Happiness Specialist (Yes, It's a Real Job!)

Your voice matters. Step into a Distribution Customer Service Representative role where you'll help customers, solve problems, and keep customer service running smooth every day.

Why You'll Love This Job:

• Good weekly pay, because you deserve it
• Full benefits. Medical, dental, vision + life insurance
• 401(k) option to grow your future
• Employee discounts, to save some $$.

You're a Fit If You :

• High school diploma or equivalent
• Customer service experience
• Strong computer skills, including Microsoft Office applications
• Basic typing skills
• Familiarity with 10-key
• Experience with shipping software systems such as UPS and FedEx
• Excellent verbal and written communication skills
• Strong customer service skills

What You'll Be Doing:

• Maintain positive working relationships with customers by responding to inquiries and complaints related to work orders, invoices, shipments, inventory counts, and related matters professionally and effectively.
• Process and enter customer orders accurately.
• Generate stock reports to verify product availability.
• Prepare all paperwork and documentation required for customer work orders.
• Coordinate special and last-minute shipping requests with Traffic and Operations departments, expediting orders as needed.
• Follow up with internal departments to ensure service standards are met.
• Verify computer-generated invoices to ensure accurate account invoicing.
• Prepare shipping and tracing information for customers as requested.
• Maintain damage reports and backorder logs.
• Communicate customer feedback and any signs of dissatisfaction to management.
• Act as a liaison between the warehouse and customers regarding account administration, invoicing, and credit changes.
• Oversee and maintain all order-related paperwork and files.
• Maintain current and accurate procedure manuals detailing processing requirements for each account.

"The Staffmark team delivered great service but always checking in on the assignment and making sure everything was going well." Staffmark Associate

Answer calls, not job ads. This is the one - Apply now.

Join a Team That Works for You

At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, anHR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.

With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.

Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.