Customer Service Representative

Now hiring Customer Service Representative

Charlotte, NC

Pay Rate: $16.50 per hour

Shift: 8 am to 4:30 pm | Mon to Fri

Problem Solver? Listener? You'll Fit Right In

Ready to kick off your next career move? A Customer Service Representative role offers real growth, solid pay, and a chance to help customers every day.

Qualifications:

• Experience - 2+ years of related experience
• Active listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
  
  Speaking-Talking to others to convey information effectively.
• Time Management-Managing one's own time.
• Service Orientation- Actively looking for ways to help people.
• Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
• Writing- Communicating effectively in writing as appropriate for the needs of the audience.
• Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Social Perceptiveness- Being aware of others' reactions and understanding why they react as they do.
• Coordination- Adjusting actions in relation to others' actions.

Perks That Hit Different:

• Good Weekly Pay
• Health Benefits (Medical, Dental Life + Vision)
• Optional 401(k) Plan
• Employee Discounts

Essential Functions:

• Confer with customers by telephone or in person in order to take orders, to provide information about services, or to obtain details of complaints.
• Properly key orders to ensure a smooth delivery of containers/boxes for the customer, as well as the delivery drivers.
• Keep records of customer interactions and transactions, recording details of orders, complaints, and comments, as well as actions taken.
• Ensure that appropriate changes are made to resolve customers' problems.
• Properly understand billing procedures to ensure correct billing of work orders
• Contact customers in order to respond to inquiries or to notify them of retrieved files, boxes, or unlocated files.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested and collect payments from the walk-in.
• Make changes of address records, phone numbers, or authorized users by using the computer.
• Work with operations for scheduling in cases of large quantities of pickups or deliveries, or special customer requests

"Always keeping in touch. Even when I had a couple of jobs to pick from, they kept looking for interviews. To try and find something that best suits m,e" Staffmark Associate

Pick up more than calls. Pick up a career. Apply now.

Join a Team That Works for You

At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, anHR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.

With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.

Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.