Volunteer Program Coordinator

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

Position Summary
The Program Coordinator supports the development and daily operations of comprehensive volunteer programs within an assigned region or entity. Under the supervision of the Manager, this role serves as a key liaison between volunteers, clinical teams, and the broader community to ensure a positive, effective, and missionaligned volunteer experience. The coordinator manages all stages of the volunteer lifecycle-including recruitment, onboarding, training, compliance, scheduling, and reporting-while helping City of Hope deliver worldclass supportive care services to patients, families, and community members.

Key Responsibilities

• Lead volunteer recruitment, onboarding, training, and engagement activities for the assigned region or entity.
• Represent Volunteer Services to community partners, professional groups, and internal stakeholders; manage volunteer and client communications via email and voicemail.
• Conduct regular audits of onboarding, training, annual compliance, and recordkeeping systems to ensure adherence to professional, legal, and regulatory standards.
• Coordinate volunteer recognition events, holiday activities, and National Volunteer Week initiatives in collaboration with leadership and marketing.
• Use volunteer management software to maintain schedules, track hours, generate reports, and manage uniform inventory; maintain accurate volunteer files for regulatory compliance.
• Participate in DSCM work teams to identify opportunities to enhance programs and resources that support patients and families.
• Oversee office volunteers assisting with uniform inventories, service pin counts, supply management, and preparation of orientation or training materials.
• Provide administrative and coordination support for special events or projects as needed.
• Collaborate with hospital leaders to develop, expand, and strengthen volunteer operations at the direction of the manager.
• Stay current on Joint Commission requirements relevant to volunteer programs and partner departments.
• Maintain professional development through workshops, seminars, and professional affiliations.
• Support volunteer and client engagement initiatives that enhance patient, staff, and employee satisfaction.

Your qualifications should include:

• Minimum Education: High School Diploma or GED
• Minimum Experience: Two years of experience in a professional healthcare setting
• Preferred Education: Bachelor's degree in business management, health administration, human resources, or related field
• Preferred Certification: CAVS or CVA
• Preferred Experience: Three or more years coordinating volunteer programs in hospitals, hospices, oncology, or related environments

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.

To learn more about our Comprehensive Benefits, please CLICK HERE.