Billing Specialist II

Crisis24
United States, Maryland, Annapolis
185 Admiral Cochrane Drive (Show on map)
Feb 19, 2026
About Crisis24 Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge. More information is available at www.crisis24.garda.com The Opportunity We're looking for an experienced Billing Specialist to own complex, high-volume invoicing across multiple subsidiaries. This is a trusted, hands-on role for someone who enjoys digging into agreements, solving billing puzzles, and ensuring customers receive accurate, timely invoices. You'll be a key partner to Sales, Finance, and Operations helping keep revenue flowing smoothly while improving how we work. Located at our Annapolis, MD office \| Hybrid What You'll Do Own End-to-End Invoicing Prepare, process, and distribute high-volume invoices across multiple entities with accuracy and efficiency Ensure invoices align with customer agreements, pricing, and billing terms Solve & Support Investigate and resolve moderate to complex billing discrepancies and customer inquiries Manage billing-related cases through the support management system with minimal escalation Collaborate & Improve Partner cross-functionally with Sales, Finance, and Operations to ensure clean data and smooth billing cycles Identify opportunities to improve billing workflows, documentation, and processes Close & Reporting Complete assigned month-end billing close tasks and reporting Be a Team Resource Provide day-to-day guidance to Billing Specialist I team members as needed Support special projects and process initiatives led by management What You Bring 3+ years of experience in billing, accounts receivable, or revenue operations in a high-volume environment Experience invoicing across multiple entities or business units Strong ability to interpret customer agreements and apply billing terms accurately Experience with ERP and CRM systems; NetSuite and Salesforce strongly preferred Advanced Excel skills and comfort working with large data sets Strong problem-solving skills with the ability to work independently Clear, professional communication skills and strong attention to detail Information Security Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement. Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.