Outpatient Clinic Assistant, Boynton Health

Position Summary

The Outpatient Clinic Assistant provides hands-on clinical support in collaboration with nursing staff to deliver safe, efficient, and patient-centered care. Performs patient intake and clinical documentation in the electronic health record (EHR), including histories, physicals, demographics, and insurance verification. Prepares and maintains examination rooms and clinical equipment in accordance with infection control standards. Assists with patient flow by escorting patients, chaperoning sensitive examinations or procedures, and transporting laboratory specimens. Reviews patient charts for clinical completeness and accuracy. May perform electrocardiograms (EKGs) and assist with sterile technical procedures as needed.

Overview of Responsibilities

• Demonstrates service excellence that is centered on patient care and patient relationships.
• Teamwork is the norm and team members are responsible for working as effective team members and colleagues.
• Greets patients and provides care and friendliness to all patients; respect patients' identities and preferred pronouns, etc.
• Completes defined work in a timely and professional manner, supports on-going process improvement and organizational/department changes.
• Reviews and completes patient information as required by the rooming process and competently enters information into the patient medical record/electronic health record (EHR).
• Prepares clinic rooms and ensures the room is clean, supplies and equipment are stocked and ready for use.
• Assists with scheduling appointments, texts, x-rays, consultations, etc.
• Transports specimens to the Boynton Health Lab.
• Chaperones during sensitive exams or procedures, as needed/requested.
• Escorts patients to other clinic areas within Boynton Health, as needed/requested.
• May perform EKG and other sterile tech duties.
• Meets department expectations and follows the defined guidelines and processes of the department; Keeps the supervisor informed of any issues with systems or procedures, etc.
• Assists team members in onboarding, training and performing tasks to promote the smooth and effective functions of the work priorities.
• Attends and contributes in staff meetings, classes, workshops and in-service education.
• Maintains compliance with applicable OSHA, HIPAA, MERTKA, and confidentiality policies.
• Adheres to University and Boynton Health policies and procedures.
• Participate in Quality Improvement projects and safety/emergency drills, as assigned.
• Performs other duties consistent with the job classification and position description.

Required Qualifications

• High school diploma or equivalent.
• Exceptional customer service and patient relationship skills.
• Strong interpersonal and communication skills, both verbal and written, complemented by strong organizational abilities.
• Written and oral English proficiency
• Ability to learn various computer applications and demonstrate proficiency.
• Proficient at managing multiple priorities and interruptions in a multitask work environment.
• Experience working with individuals from diverse racial, ethnic, and socioeconomic backgrounds.
• Ability to work independently and part of a team.
• Demonstrated dependability (e.g., time & attendance) and reliable transportation to and from work; available to work on site Monday through Friday, 7:30 AM - 4:30 PM (up to 40 hours per week).

Preferred Qualifications

• Proficient at using an electronic medical or health record system.
• Experience in a multicultural medical or social services setting.
• Strong knowledge of primary care office operations.
• Bi/multilingual.

Physical Requirements

Primary care clinic assistants must possess the physical stamina to stand and walk for extended periods, frequently bend, lift, and assist patients. Key requirements include fine motor skills for operating equipment, typing, and performing clinical tasks, along with sufficient vision and hearing to assess patient needs accurately. Oral and written communications with customers requires adequate speech, vision, and hearing.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Hourly Pay Range: $22.56-$24.70; depending on education/qualifications/experience

Time Appointment: 100% Appointment (40 hours per week)

Position Type: Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.