New 
Student Services Specialist Sr. (Recruitment)
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
| |
 United States, Arizona, Glendale | |
 Feb 26, 2026 | |
|
Student Services Specialist Sr. (Recruitment) Job ID: 322415 Location: Glendale Community College Full/Part Time: Full Time Regular/Temporary: Regular Salary Range $20.61 - $26.80/hourly, DOE Grade 111 Work Schedule Monday - Friday, 8am - 5pm; some evenings and weekends may be required Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package:
Employee Health & Wellness Programs:
Job Summary This position supports the college's strategic enrollment goals by delivering comprehensive recruitment and outreach services to prospective students, families, and school partners. The role includes conducting in-person and virtual outreach at K-12 schools, college and career fairs, community and corporate events, as well as assisting with campus tours and recruitment campaigns. The position represents the college, works with prospective students, and responds to inquiries through a customer relationship management system and multiple communication platforms. Working collaboratively with internal departments and external partners, this role guides all populations of students through the admissions and enrollment process by providing accurate information, resources, and support. Essential Functions 30% - Student Recruitment, Outreach, and Admissions Support Performs a broad range of student services and recruitment functions by managing, scheduling, organizing, and attending recruitment activities, including application workshops, college presentations, campus tours, and tabling events at local high schools, community partners, businesses, and nontraditional venues. Markets the college by distributing promotional materials, advising prospective students through the admissions process, and providing comprehensive information about college programs and resources. Supports prospective students in troubleshooting complex admissions and enrollment issues. Prepares recruitment materials, coordinates event logistics with external stakeholders, and assists in the development of presentations and outreach materials. Requires access to view and update student records while adhering to institutional, district, and state policies and regulations, including the responsible handling of personally identifiable information. Maintains a high level of self-management in coordinating workflow and travel to recruitment events. 25% - Partnership Development and Institutional Representation Develops and maintains collaborative relationships with K-12 institutions, the Maricopa Community Colleges, campus departments, and nontraditional partners to advance the mission and goals of Glendale Community College in admissions, enrollment, and retention. Assists with college and district-wide initiatives, events, and recruitment activities. Maintains comprehensive knowledge of degree and certificate programs offered across the district. Provides stakeholders with student support information, college resources, training, troubleshooting assistance, workshops, and presentations. Facilitates campus visits and tours. Represents the college in district recruitment councils and participates in multi college recruitment events and student services initiatives both on and off campus. 20% - CRM Management, Student Communication, and Enrollment Processing Monitors, assigns, and responds to inquiries using a Customer Relationship Management (CRM) system and departmental service email accounts. Prepares reports and queries related to prospective students, current students, high school graduates, adult learners, and nontraditional populations. Communicates with leads and applicants via phone, email, chat, in-person meetings, video conferencing, and scheduled campus tours to guide them through the admissions and enrollment process. Processes and troubleshoots college applications and enrollment steps. Provides detailed information regarding degree, certificate, and academic programs. Utilizes the student information system to access and interpret student records, including transcripts, test scores, course schedules, account holds, financial aid information, and tuition expenses. 20% - Cross-Departmental Collaboration, Student Support Integration, and Special Projects Establishes and sustains collaborative relationships with academic departments and student service areas including Early College programs, Enrollment Services, Career Services, University Transfer, and related campus units. Supports departmental initiatives, events, and service efforts to enhance student access, transition, and success. Contributes to special projects, strategic initiatives, and additional duties as assigned to support enrollment growth, operational effectiveness, and institutional priorities. 5% - Assists with special projects and other duties as assigned. Minimum Qualifications Associate's Degree from a regionally accredited institution and two years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications A. Bachelor's degree or higher B. Experience working in a higher education environment with student populations C. Experience using a customer relations management (CRM) or student information systems software D. Experience providing customer service via in-person, phone, chat/online, SMS, and/or email. E. Experience developing and delivering presentations to various group sizes F. Experience using computer software applications, including spreadsheets or databases G.Effective written communication skills (as evidenced by submitted resume and cover letter) H. One (1) year of relevant full-time MCCCD experience during the previous two years Special Working Conditions
How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Posting Close Date Open until filled. First Review Date: Thursday, March 12, 2026. Applications received after the review date may not be screened. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=322415&PostingSeq=1 jeid-e238cd9c16ccb948b5a1d443fc0ec26f | |