Director of Retail Operations

SSP America
$85,000 - $90,000 + Bonus
United States, New York, West Harrison
Mar 31, 2026
HPN Airport \| Director of Retail Operations - Airport Bar & Market Director of Retail Operations (Retail Market with To-Go Bar) Location: Westchester County Airport (HPN) - White Plains, NY Salary: $85,000 - $90,000 + Bonus Status: Full-Time \| Onsite Leadership Role Lead a High-Visibility Airport Retail Operation SSP America is seeking aDirector of Retail Operations to lead a high-volume airport retail market with a small to-go bar component at Westchester County Airport (HPN). This is a highly visible, hands-on leadership role responsible for full operational ownership of a single location generating approximately $7-$10M in annual revenue. The Director will lead a small leadership team and frontline staff while partnering closely with airport stakeholders and SSP corporate partners. This role is ideal for astrong retail leader with experience in high-volume environments who can bring structure, consistency, and operational discipline to a fast-paced airport setting. What You'll Own Retail & Operational Leadership Full ownership of day-to-day retail market operations with a supporting beverage component Strong floor presence to drive sales, merchandising standards, and customer experience Execution of retail standards, food safety, and regulatory compliance Oversight of a team of 3 managers and approximately 14 staff Maintenance of liquor compliance for the to-go bar Business & Financial Management Accountability for unit-level P&L performance Inventory management, merchandising, ordering, and vendor coordination Labor planning, scheduling, and cost control Forecasting and operational planning to support business needs People Leadership Hiring, onboarding, coaching, and performance management Building leadership capability within the management team Creating a culture of accountability, service, and operational discipline Stakeholder Partnership Represent SSP America with airport leadership and partners Communicate effectively with corporate support teams Serve as a brand ambassador for a diverse traveler base What You Bring Experience Minimum 5+ years of progressive retail leadership experience (required) Current or recent experience as a General Manager, Store Manager, or similar role Proven ownership of a high-volume retail operation Experience in airport, travel retail, convenience retail, or street-side retail environments strongly preferred Experience overseeing a food or beverage component is a plus Leadership Profile You are a leader who: Operates with ownership and accountability Is highly visible and hands-on with your team Drives sales through strong merchandising and operational execution Brings structure and consistency to fast-paced environments Communicates confidently with senior stakeholders Is comfortable working in a regulated airport environment Can maintain consistent onsite presence at HPN Experience with Crunchtime or similar inventory systems is strongly preferred. Why This Role High-impact, single-unit ownership with DO-level visibility Opportunity to stabilize and build a team from the ground up Exposure to airport leadership and premium travel environment Blend of retail execution with light food & beverage complexity Minimum Requirements: 5+ years of retail leadership experience Experience managing high-volume retail operations Ability to work onsite at HPN About SSP America We're travelers serving travelers. With restaurants in over 80 airports, we bring local favorites to passengers across North America. If you thrive in fast-paced environments, value accountability, and enjoy leading strong teams - this is your opportunity. SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.