Parts Manager

Thompson Tractor Company, Inc.
United States, Florida, Pensacola
Feb 26, 2026
Description Position Summary The Parts Manager is responsible for leading branch Parts Department to provide a high level of employee and customer experience while achieving safety, financial, and operational targets. Duties include mentoring and leading counter advisors, warehouse associates, and parts expeditors, maintaining customer relationships, providing technical assistance, parts identification research and review, facility maintenance and capital requests, warehouse supply and equipment maintenance and inspections, collaborating with internal support teams, and other duties not specified. Essential Responsibilities & Expectations Lead parts counter advisors, warehouse associates, and parts expeditors by assisting with safe job procedures, using proper parts ordering guidelines, helping with service issues, maintaining TRA trucks, assisting with tooling needs. Conduct performance reviews timely and accurately. Ensure standard operating procedures for parts are being followed and updates are communicated to customers on a regular cadence. Review BPOR daily to ensure orders are being transacted accurately and timely. Conduct monthly financial and operational reviews with leadership team. Audit parts invoices and financial statements as necessary. Visit critical customers to build relationships and solve performance issues with sales department. Lead the weekly branch meeting. Manage workload capacity, assist with budgeting inputs to make sure the correct number of headcount is available to support customer needs. Effectively communicate with internal personnel to address customer needs. Qualifications Education * High school diploma or the equivalent Experience * Experience working a parts counter preferred. Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position. Must possess or demonstrate ability to quickly acquire the following required Skills and Competencies: Skills and Competencies * Telephone, verbal, and written communication * Microsoft SharePoint * Microsoft Dynamics 2012 AX * Purchasing System * Microsoft Word - Basic * Microsoft Excel - Basic and Intermediate Job Training * Supervisory skills training * Business communication skills training * OSHA and MSHA required training * Vendor technical sites (Infocast, Liftnet, SIMSI, etc.) * Compliance training Safety Summary Working Conditions Work is normally performed in an office or warehouse environment. Physical Requirements * Speaking * Listening * Writing * Typing * Reaching * Kneeling * Grasping * Stooping * Lifting up to 75 lbs. * Climbing on ladders * Climbing on equipment * Crawling under equipment Job Hazards * Material handling * Chemicals * Construction * Slips and falls * Moving machinery Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities. Qualifications Education High School or Equivalent (required) Skills Written Communication (required) Verbal Communication (required) Leadership (required) Parts Identification (required) Customer Service (required) Microsoft Office (required) Computer (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.