Product Support Engineer
 Staffmark Group | |
$70,000.00-$70,000.00
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sick time, 401(k)
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 United States, California, Torrance | |
 Mar 04, 2026 | |
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Job Title: Product Support Engineer Location: Greater Atlanta area (northeast side) Hours: 8:30am - 5:30pm FLSA: Exempt, Full-Time, Direct Hire Our client, a specialized provider of high-tech products and engineered solutions for the electronics manufacturing industry, is seeking a Product Support Engineer. This role provides technical support primarily remotely and from the Atlanta office, while also performing on-site field engineering. Travel is expected approximately once per month. Under the guidance of the Senior Technical Manager, you will receive training to ensure success in troubleshooting, installing, repairing, and maintaining an industrial equipment. This is an excellent opportunity for someone with hands-on technical experience who enjoys working directly with clients in a dynamic environment. In addition, this position typically involves minimal overtime, making it well-suited for individuals who value a healthy work-life balance.
The company is a well-established global organization with over 80 years of history and deep expertise in its industry. With a strong and stable operational foundation, this role is ideal for individuals seeking long-term career growth within a secure and specialized environment. Responsibilities: Provide field technical service and troubleshooting for industrial equipment, including installation, maintenance, repair, and software support.
Coordinate with customers and equipment manufacturers to define specifications, resolve technical issues, and implement effective solutions.
Develop and execute test programs, create technical procedures, and deliver operation and software training to customers and internal staff.
Support sales activities through technical consultations, machinery demonstrations, trade shows, and participation in Factory Acceptance Tests (FAT).
Maintain accurate service records and submit internal and manufacturer reports as required.
Escalate technical issues appropriately and communicate field updates to the Engineering Manager in a timely manner.
Provide feedback to manufacturers to support continuous product and quality improvement.
Perform additional duties as assigned by management.
Qualifications: 3 years of experience in electronics or industrial equipment, including automation or manufacturing systems. Hands-on experience in field service, technical support, or product support for physical equipment.
Ability to read and understand electrical and mechanical schematics, wiring diagrams, and technical drawings.
Strong problem-solving skills for diagnosing and troubleshooting industrial machinery.
Comfortable using computers, Microsoft Office, and CAD software for technical tasks.
Good communication skills, able to collaborate effectively with customers and internal teams.
Willingness to travel 1-2 times per month to customer sites for on-site support.
Valid driver's license and reliable transportation.
Bachelor's degree in Electronics, Engineering, or a related discipline preferred.
Prior field service or customer support experience a plus.
Spanish Bilingual is a plus. Benefits: 100% covered Medical/Dental/Vision, Vacation, Holydays Sick Leave, and 401K After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Us At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact. Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help. | |