M365 Support Technician

Requisition Number: 104001

M365 Support Technician

Location: You will have the flexibility to work fully remote from anywhere across the US.

Insight at a Glance

• 14,000+ engaged teammates globally
• $8.2 billion in revenue in 2025
• Placed on Newsweek's America's Greatest Workplaces for 2025

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

The M365 Support Technician is responsible for technical support for our customers' 365 and Azure environments. You will assist in providing 1st and 2nd-tier client support in a large-scale, fast-moving environment. In this role, you will respond to customer inquiries via our ticketing system, via phone, email, and chat. Associates must possess strong verbal and written communication skills, problem solving skills and a desire to progress their technical knowledge.

As an M365 Support Technician, you will:

• Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, Chat, web forms, or client tracking/ticketing databases.
• Respond to all Customer requests in a timely and professional manner.
• Troubleshoot and resolve Microsoft 365 and Azure functional, operational, performance, and connectivity issues.
• Analyze and gather relevant information that might assist resolution of the issue.
• Conduct research on complex cases and validates cases for escalation to Sr Engineers and Vendors.
• Maintain communication and cooperation with the team and external stakeholders.
• Contribute to knowledge management initiatives.
• Other duties as assigned.

What we're looking for

• At least 1 year of experience in Microsoft 365 support, administration, client handling, ticket management, remote troubleshooting.
• At least 1 year of experience in Microsoft Azure support, administration, client handling, ticket management, remote troubleshooting.
• Experience with client handling, ticket management, remote troubleshooting, and other related experience.
• Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives.
• Strong written and verbal English communications skills.
• Able to successfully manage multiple priorities.
• Proven ability to communicate effectively across all levels of the organization.
• Strong commitment to company values and operating principles.
• Familiarity with ITSM concepts and experience with ticketing system.

Preferred Qualifications

• Industry recognized certifications: Microsoft technology certificates, AZ-104, AZ-900, etc.
• Experience supporting or working in an Enterprise and/or Global Managed Services environment.

What you can expect

We're legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location-even an international destination-for up to 30 consecutive calendar days per year.
• Full medical, dental, vision, and company 401k match.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

Pay Range - 20 - 23 an hour

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes:Chandler||Arizona (US-AZ)||United States (US)||IT Infrastructure & Support|| None||US - Chandler,AZ||