Senior Manager of Experience Design

• Lead endtoend discovery and problem framing for revenuecritical and operational initiatives, identifying highimpact opportunities that move the business forward.
• Translate complex financial, operational, and service workflows into actionable experience strategies that guide product and engineering decisions.
• Design AInative workflows that incorporate automation, intelligent agents, and humanintheloop processes across enterprise systems.
• Partner closely with Product and Engineering to coown direction, evaluate tradeoffs, and ensure alignment through execution.
• Deliver highquality work across research, service design, interaction design, and prototyping.
• Determine when process redesign or AIenabled applications create the greatest leverage for scale and efficiency.
• Embed experience thinking early in product development and establish patterns and operating rhythms that support a growing team.

• Experience Design leadership within enterprise or complex systems environments.
• Expertise in AIenabled enterprise workflow design.
• Strong financial industry or financialsystems domain knowledge.
• Ability to operate autonomously as a senior individual contributor working with seniorlevel stakeholders.
• Technical fluency in AI, machine learning, data systems, or APIs to collaborate deeply with engineering teams.
• Proven experience shaping strategy and delivering measurable impact through experienceled transformation.

• Handson experience applying intelligent agents or AI decisionsupport tools within enterprise workflows.
• Experience redesigning service delivery models or operational processes.
• Strong executive storytelling and synthesis skills.
• Experience transitioning from senior individual contributor to people leadership or a strong interest in doing so.

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About Epicor

At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We're Proactive, Proud, Partners.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.

• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.

• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.

• Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.

• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.

• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.

We are an equal-opportunity employer.