Position Details
Position Information
| Recruitment/Posting Title |
Sr. Program Coordinator |
| Job Category |
URA-AFT Administrative |
| Department |
One Stop Student Services Cent |
| Overview |
The Division of Enrollment Management at Rutgers University-New Brunswick (
EMNB) is comprised of seven student-facing and administrative units: Undergraduate Admissions, the Office of Financial Aid, the Office of the Registrar, and the One Stop Student Services Center, as well as business, information technology, and strategy and analytics administrative teams. The division employs over 100 full-time staff and an additional 200+ student employees to fulfill its mission. The division is driven by research, galvanized by progress, and motivated by a relentless commitment to student access and academic excellence. It works at the intersection of administration and innovation to set enrollment strategy, foster student success, and inform university policy and practice. EM-NB attracts the best and brightest students to Rutgers' flagship campus, supports them through their time on the banks, and celebrates their graduation each year. Experience working with diverse populations of students, staff and faculty desired
The One Stop Student Services Center represents an integrated and coordinated cross-functional service in the areas of financial aid, student accounts, and registration. Through strong customer service and effective use of technology, the center serves as a "single point of service" across these areas to promote a progressive, simplified, and consistent student experience and a culture that supports student satisfaction and success. The primary purpose of the One Stop is to provide integrated student services regarding financial aid, registration, and student accounting, as well as other student support services. |
| Posting Summary |
Rutgers, The State University of New Jersey is seeking a Sr. Program Coordinator for the One Stop Student Services Center (One Stop). Central to this role is promoting a progressive and simplified student experience, and a culture that supports customer service, student satisfaction, retention, and student success. This is a direct student service position, spending the majority of time on the 'front line' working with students, parents, and other University departments.
Among the key duties of the position are the following:
- Assists students in navigating the various pathways after enrollment at Rutgers University - New Brunswick: their class registration, their grades, their degrees, their money, and other information related to their academic records.
- Counsels, advises, investigates, problem-solves, and resolves questions and issues from students, parents, staff, collegiate units, and other third parties.
- Acts as a facilitator to resolve student services issues.
- Works with the knowledge about all student benefits and functions across the Offices of Financial Aid, Registrar, Student Accounting, Billing and Cashiering, and Undergraduate Admissions.
- Identifies and anticipates student enrollment issues,
- Resolves or establishes a viable and timely plan for resolution, and follow-up on agreed upon plans.
- Addresses student enrollment needs, and develops specialized knowledge through their experience, and extensive and regular professional development.
|
| FLSA |
Nonexempt |
| Grade |
05 |
| Salary Details |
68279.00 |
| Minimum Salary |
68278.480 |
| Mid Range Salary |
84393.980 |
| Maximum Salary |
100509.480 |
| Offer Information |
|
| Benefits |
|
| Position Status |
Full Time |
| Working Hours |
37.5 |
| Standard Hours |
37.50 |
| Daily Work Shift |
Day |
| Work Arrangement |
|
| Union Description |
URA-AFT Administrative |
| Payroll Designation |
PeopleSoft |
| Seniority Unit |
|
| Terms of Appointment |
Staff - 12 month |
| Position Pension Eligibility |
ABP |
Qualifications
| Minimum Education and Experience |
- Bachelor's degree or an equivalent combination of education and/or experience.
- Two (2) years of experience working with students or customers in a service-oriented environment.
|
| Certifications/Licenses |
|
| Required Knowledge, Skills, and Abilities |
- Excellent interpersonal, written, and verbal communication, critical thinking and administrative skills.
- Ability to meet expectations in a fast-paced and dynamic customer-oriented environment with flexibility to accommodate adjusting priorities.
- Sensitive to cultural diversity and backgrounds.
- Proven ability to work effectively as a team member.
- Ability to analyze and interpret data and make independent decisions.
- Experience in Microsoft Office Suite, student information systems, Salesforce.
|
| Preferred Qualifications |
- Experience working at the Rutgers, The State University of NJ or a similar multi-campus university.
- Experience in higher education, preferably a one stop service model, financial aid, registrar, and/or student accounting.
|
| Equipment Utilized |
- Working knowledge of student information systems (including but not limited OSFP, Salesforce, Perceptive Content, HESAA, COD, NSLDS, SRDB).
- PC for Student Information System, Financial Aid Management System, NSLDS, WebNow, HESAA, COD, NSLDS, ELM, OSFP, SRDB, Salesforce, internal and external websites, etc.
- Microsoft Office.
|
| Physical Demands and Work Environment |
|
| Special Conditions |
- Must be able to attend functions off campus and work regularly scheduled evenings/weekend as required.
- Two (2) vacancies.
|
Posting Details
| Posting Number |
26ST0339 |
| Posting Open Date |
03/02/2026 |
| Special Instructions to Applicants |
|
| Regional Campus |
Rutgers University-New Brunswick |
| Home Location Campus |
Busch (RU-New Brunswick) |
| City |
Piscataway |
| State |
NJ |
| Location Details |
|
Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings. Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination. Equal Employment Opportunity Statement
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement |
Rutgers University
Mar 02, 2026