Advancement Data Specialist

Lebanon, NH 03766
41 Centerra Parkway

Department will offer hybrid work schedule opportunity, but there will be regular on-site work required on a rotating basis among team members. The successful candidate needs to be within commuting distance to campus.

The Advancement Data Specialist provides accurate and timely operational support to Gift Recording and Advancement Data & Reporting Services. Reporting to the Director, this position performs complex data entry and maintenance of highly confidential demographic and financial information of alumni, parents, and friends of Dartmouth using a collaborative approach in a team environment. Performs primary and secondary responsibilities for various functions within the office which are integral to operations and maintenance of adequate controls.

* Four years of relevant data entry experience (e.g. customer service, financial processing, or other directly related experience) and an Associate Degree, or the equivalent.

* Demonstrated professionalism with effective verbal and written communication to internal and external constituents with strong customer service and listening skills.

* Demonstrates accountability for work accuracy and attention to detail

* Able to work efficiently and effectively under pressure of time constraints

* Ability to organize and prioritize work

* Ability to understand policies and to apply procedures

* Advanced problem solving, resolution, and analytical skills.

* Demonstrated expertise in the Microsoft Suite, Web applications, and computer navigation within both a Windows and network-based environment.

* Demonstrated ability to be flexible and cooperative in a team-based environment, adapting to system and process changes.

* Demonstrated ability and eagerness to apply the core values of Advancement.

Note: Employment will be contingent upon possession of a valid U.S. or Canadian driver's license and continued qualification as an Approved Driver under the Dartmouth College Driver Safety and Motor Vehicle Policy.

* Basic accounting skills and knowledge of financial/accounting software.
* Working knowledge of IRS and CASE guidelines for charitable giving and reporting.
* Experience with Ellucian Advance, Atlassian JIRA, Hyland OnBase, iModules Encompass, Oracle Business Intelligence.

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

This position is not visa sponsorship eligible.

Responsible for the accurate and timely entry and maintenance of giving and biographical data in accordance with established standards and procedures. Executes bank deposits and facilitates funds being received from wires, credit cards, securities, PayPal, and other payment sources. Understands what constitutes a gift and the CASE and IRS guidelines that govern charitable gift processing. Develops expertise in using specific web-based applications and other technology tools to enter and maintain giving and biographical data.

Extracts, compiles, and assembles information from various sources into appropriate formats for entry and maintenance. Organizes, scans, and prepares prospect and alumni documents indexing keyword data as prescribed by established procedures. Performs research and initial analysis of entity biographical and giving information. Assists in the retrieval and compilation of information from multiple source systems for monthly, quarterly, and ad-hoc reporting and research projects. Ensures the security and sensitive handling of confidential documentation and information.

Communicates effectively and respectfully with a diverse community, including alumni, parents, staff, faculty, and students. Keeps Director apprised on the status of important issues and requests to ensure accurate and efficient office response. Understands and effectively explains departmental policies and procedures to our external and internal customers. Assumes ownership of conveyed customer inquiries, issues, or concerns and accomplishes effective resolution in a timely manner, using judgement to escalate issues when appropriate. Delivers best in class service to a diverse community according to standards and procedures established by management.

Collaborates with management and colleagues to standardize current processes and continually seeks process improvements to ensure consistency and accuracy. Recognizes technical issues and notifies technical support for resolution and follow-up. Cross trains with other team members to assure adequate coverage, accurate and consistent information, and timeliness.