People Leader

Salary Range:$90,000 - $99,000 / year
Location: On-site4 days per week at Ashburn, VA - Support Center
Competitive Compensation:Health, Dental, Vision and Life Plans, Paid Time Off, 401K with company match, Employee Assistance Program.

Help Make SSP America "The Best Part of the Journey."

At SSP America, our people are at the heart of everything we do. As foodtravel experts, we're passionate about creating memorable moments-for guests, partners, and especially our colleagues. We're looking for aPeople Leader, Corporatewho will champion our culture, elevate the employee experience, and help ensure our Support Center continues to be a place where people feel valued, supported, and inspired.

In this role, you'll be a trusted partner to leaders, a steady guide for employees, and a proud ambassador of our values:Passion, Ownership, Team, and Curiosity. You'll help bring our purpose-to be the best part of the journey-to life every day through exceptional service and peoplefocused leadership.

You'll have the opportunity to:

• Strengthen a culture where colleagues feel seen, heard, and celebrated.
• Partner closely with leaders across Operations, Learning & Development, Compensation, Payroll, HRIS, and more to make meaningful business impact.
• Shape experiences that help people thrive-whether they're onboarding, navigating career growth, or celebrating key moments.

Be a Champion of Culture & Engagement

• Bring SSP's global values to life across the Support Center through communication, recognition, and daytoday interactions.
• Support engagement programs, listening sessions, and action planning that strengthen belonging.

Lead With Integrity, Empathy & Professionalism

• Serve as a trusted, confidential partner to employees and leaders.
• Uphold our commitment to a respectful, inclusive workplace.

Guide Employee Relations & Performance Success

• Provide timely, thoughtful support on employee relations matters.
• Partner with leaders on coaching, documentation, and navigating performance expectations.
• Maintain accurate NAVEX case tracking.

Support Talent, Growth & Leadership Development

• Coordinate performance cycles and talent review processes.
• Partner with L&D to bring impactful leadership development experiences to life.
• Help reinforce skill application through job aids, templates, and managerfriendly tools.

Drive Excellence in People Operations

• Lead onboarding, preboarding, and offboarding that reflect SSP's high standards of care.
• Support job changes, requisition support, background checks, and workforce tracking with accuracy and professionalism.
• Maintain People Team content and resources on the intranet to support consistent service delivery.

Be a Strategic Thought Partner

• Build strong partnerships with Support Center leaders to understand their needs and provide proactive HR guidance.
• Maintain organizational charts, staffing changes, and workforce planning insights.
• Surface themes that support meaningful talent and business decisions.

Deliver Reliable Reporting & Data Integrity

• Produce People dashboards (headcount, turnover, ER trends, engagement, and more).
• Audit HR data to ensure accuracy and maintain auditready documentation.

• Bachelor's degree preferred, plus a minimum of 3+ years in a corporate human resource environment.
• PHR, SPHR, SHRMCP/SHRMSCP or other HR certifications strongly preferred.
• Experience in employee relations, HR operations, talent processes, and partnering with leaders.
• Strong knowledge of U.S. employment law; Canadian familiarity is a plus.
• Strong command of HR systems (SuccessFactors, NAVEX, CompAnalyst) and MS Office.
• Clear, empathetic communication and the ability to build trust across all levels.
• High integrity, sound judgment, and ability to handle sensitive matters.
• Strong organization, prioritization, and project coordination skills.
• Ability to travel <20% within the U.S. and Canada.
• Must be able to pass and maintain required background checks and airport security clearances.

If you're energized by helping people grow, strengthening culture, and creating experiences that make work feel meaningful, we'd love to meet you. At SSP America, you'll be part of a team committed to taking pride in our work, celebrating our wins, and creating a workplace that truly feels like the best part of the journey.

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or any other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.