IT Helpdesk Support Intern

Nature and Scope
The IT Intern will assist the IT department with day-to-day technical support, system maintenance, and project-based tasks. This internship will provide exposure to various IT areas, including troubleshooting, software/hardware setup, network administration, and cybersecurity practices.

Ability to complete a 13 -week program (from May 18, 2026 to August 14, 2026) and commit to 40 hours per week onsite in our Shirley, NY office.

Essential Duties and Responsibilities

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

• Assist with troubleshooting tickets through ServiceNow. Provide technical support to employees, including troubleshooting hardware, software issues.

• Assist in the installation, configuration, and maintenance of computers, software, and other hardware.
• Help with IT projects and tasks as needed, providing hands-on support and learning.
• Participate in team meetings, contributing ideas and learning about IT infrastructure and business needs.
• Work with vendors to complete computer repairs
• Assist in label network cables, network diagrams
• Assist with Asset Inventory
• Adhere to all I.T. JSOX policies in performing day to day activities.
• Periodically train on the I.T. department's policies per schedule provided by the QC department and in compliance with JSOX.

• Perform any other tasks/duties as assigned by management.

Education Requirements and Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Currently pursuing a degree in Computer Science, Information Technology, or related field.
• Basic understanding of computer systems, networks, and hardware.
• Familiarity with operating systems (Windows all versions) and office productivity software.
• Strong communication skills and the ability to work well within a team.
• Problem-solving mindset with a willingness to learn new technologies.
• Knowledge of basic networking concepts and IT security practices is a plus.
• Experience with IT support, troubleshooting, or system administration (through coursework or personal projects).
• Familiarity with Microsoft Office 365, cloud services, and remote desktop tools.

Requirements

• Ability to sit in front of a computer for extended periods of time.

Expected Hourly Rate:

$20.00 - $23.00

The hourly rate displayed is the minimum and maximum hourly rate of compensation for the role that the employer in good faith believes to be accurate at the time of the posting of an advertisement for the role. Actual compensation for the role will be based on a number of different factors including but not limited to the candidate's qualifications, education, knowledge, skills and experience.

American Regent celebrates diversity and we are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or protected veteran status.

Applicants have rights under Federal Employment Laws.

• FMLA poster: https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf

• Know Your Rights: Know Your Rights: Workplace discrimination is illegal (eeoc.gov)

• Employee Polygraph Protection Act: https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf

Alert: We're aware of individuals impersonating our staff to target job seekers. Please note:

* All legitimate communication will come directly from a verified ARI recruiter either by phone or via an americanregent.com email address.

* Our recruiting process includes multiple in person and/or video interviews and assessments.

* If you are unsure about the legitimacy of a message, contact John Rossini at jrossini@americanregent.com before responding.

* We never request payment, bank information, or personal financial details during our offer process.

Your security is important to us, and we encourage you to stay vigilant when job searching.

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