New

Water Client Service Manager

Stanley Consultants
life insurance, parental leave, paid time off, paid holidays, tuition assistance, 401(k)
United States, Illinois, Chicago
Mar 03, 2026
Stanley Consultants is an award-winning and industry-leading global consulting engineering firm, with an unmatched commitment to culture, values, and ethics. We are dedicated to client experience and solve the most complex challenges to create a sustainable, connected, and enriched world for all. As the world changes, Stanley strategically evolves with it, integrating the latest technology, innovation, and resiliency practices. With over a century of experience serving the energy, federal government, transportation, and water sectors, we have helped improve lives and shape the infrastructure systems that connect us. As an employee-owned organization with a People First approach, we stand apart from other engineering consulting and services firms. At Stanley, your voice counts, your growth matters, and your success is our success. Stanley Consultants offers flexible work options, competitive pay and great benefits, a strong sense of community, and the chance to build a meaningful, long-term career! Job Title - Client Service Manager Location - Chicago, IL Job Type - Hybrid Requisition ID - 11163 Stanley Consultants is seeking a Client Service Manager (CSM) to lead business development and client growth within our Water, Wastewater, and Water Resources markets in the Chicagoland and broader Illinois, Wisconsin and Michigan regions. This role is focused on originating work, expanding client relationships, and developing integrated client solutions that leverage Stanley's full portfolio of services across water, wastewater, stormwater, digital, program management, and cross-market capabilities. The successful candidate will play a key leadership role in maintaining and expanding Stanley's market presence in the Midwest, identifying emerging client needs, shaping pursuits, and winning work. This position is client-facing and growth-oriented, with delivery teams supporting execution. Key Responsibilities: Business Development & Client Growth Serve as a primary relationship manager for municipal water, wastewater, and stormwater clients across the Chicagoland and Illinois market. Proactively identify, qualify, and pursue new water, wastewater, and water resources opportunities, including planning, design, programmatic, and advisory services. Develop client-specific growth strategies, including capture planning, opportunity tracking, and pursuit prioritization. Lead or support proposal strategies, positioning, messaging, and interviews in collaboration with technical and delivery teams. Expand Stanley's footprint within existing clients by identifying cross-selling opportunities across multiple service lines and markets. Client Solution Development Partner with technical leaders to develop integrated, client-focused solutions that address regulatory, funding, resilience, capacity, and system-performance challenges. Translate client needs into well-defined scopes, delivery approaches, and value propositions. Support alternative delivery, programmatic, phased, and long-term capital improvement planning approaches where appropriate. Market & Industry Leadership Actively represent Stanley in professional organizations such as AWWA, WEF, APWA, ASCE, IAWA, and water resources related industry groups. Maintain strong awareness of local and regional capital improvement programs, funding mechanisms (SRF, grants, federal/state programs), and regulatory drivers. Strengthen Stanley's brand and visibility through networking, thought leadership, and strategic engagement. Internal Collaboration Collaborate closely with market leaders, technical experts, and project managers to ensure seamless handoff from pursuit to delivery. Provide input into market strategy, staffing needs, and growth priorities for the Illinois water market. Champion client satisfaction and long-term relationship health. Areas of Market Experience (one or more preferred): Asset management and system planning Wastewater collection, conveyance, and peak wet weather flow infrastructure Wastewater treatment, biosolids, reuse, and residuals management Water supply, treatment, transmission, storage, and distribution Stormwater and water resources planning and infrastructure Integrated water resources and resilience solutions Required Qualifications: Bachelors of Science degree 10+ years of relevant experience in a consulting engineering or public works environment Proven track record of successful project and client development Posses knowledge of water supply, treatment, transmission and distribution, and storage facilities; and/or wastewater collection, treatment, and disposal and/or water resources including stormwater infrastructure, conveyance and flood control, bank stabilization and stream restoration, site drainage, and stormwater treatment BMPs Possess a working knowledge of funding sources for water, wastewater, and water resources projects Preferred Qualifications: Membership and current active participation in multiple professional societies is a plus. (Salary range for IL location) Stanley Consultants is committed to maintaining transparency in our hiring process, including providing information about compensation. The starting salary for the successful candidate in this position is competitive and will be determined by the selected candidate's qualifications and experience, geographic location, internal equity, company policy and practices. In compliance with pay transparency laws, pay ranges are disclosed for positions and locations where required. Stanley's Approach to Flexibility While some members choose to work out of their local office on a full-time basis, we offer a hybrid schedule for eligible positions consisting of two days a week in the office, two days a week remotely, and Friday being a flexible day that can be worked either in the office or at home. Eligible roles can also offer a compressed workweek schedule. Members who participate will be assigned a 9/80 work schedule, meaning every other Friday off! What we offer: Member-Owned. Member-ownership is at the heart of our culture, aligning client satisfaction, company performance, and personal reward. Work-Life Balance. We realize there's more to life than just work. Paid Time Away. Stanley Consultants offers numerous paid holidays, generous paid time off (PTO), parental leave, and professional development leave. Health Portfolio. We provide a comprehensive portfolio of health services including medical, dental, vision, FSA, HSA, Doctor On Demand, wellness reimbursement, and mental health resources. Financial Health. We offer life insurance, short- and long-term disability insurance, identity theft protection, and many other benefits. Professional Growth. When your skills grow, so do we, which is why we offer tuition assistance, professional society membership, and more. Financial Rewards. We share our prosperity with members through company stock ownership, a generous 401K match, incentive compensation, and profit-sharing contributions to retirement 401K plans. Click Here: A Great Place To Work Learn more about Stanley Consultants in this short video: Working at Stanley Consultants Stanley Consultants does not welcome unsolicited resumes from staffing and recruiting agencies. Any unsolicited resumes submitted to Stanley Consultants, including but not limited to resumes submitted directly to Stanley Consultants members, or any of our representatives, will be deemed the property of Stanley Consultants. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35 (c)