Product Operations Manager

CTM is evolving toward a more unified global product operating model as regional product lines increasingly depend on shared platforms, aligned roadmaps, and coordinated investment decisions. As complexity increases across regions, strong operational governance and performance visibility are essential to ensure scalable growth and disciplined execution.

The Product Operations Manager plays a central role in strengthening how the Product organization operates. This position is responsible for designing and embedding governance frameworks, structured prioritization processes, roadmap alignment mechanisms, and performance reporting standards across North America in close coordination with global partners.

This is an operating model leadership role focused on improving how Product works at scale. The successful candidate will elevate operational rigor, ensure transparency in portfolio decisions, and embed consistent product management standards while maintaining execution discipline across teams.

Standard

Design and implement scalable product governance frameworks.
• Define lifecycle processes, intake models, and decision rights.
• Continuously improve operational maturity and predictability.
• Maintain synchronization between North America and global roadmaps.
• Surface and manage cross-regional dependencies early.
• Provide a transparent portfolio view to reduce duplication and misalignment.
• Facilitate consistent prioritization sessions grounded in business impact.
• Standardize decision criteria and documentation practices.
• Drive repeatable planning cycles balancing regional and global needs.
• Partner with Analytics to define and operationalize success metrics.
• Embed outcome-based reporting into quarterly reviews.
• Provide structured visibility into risks, tradeoffs, and performance indicators.
• Product Management Ways of Working
• Lead adoption of quarterly reviews, roadmap updates, and retrospectives.
• Establish consistent templates and reporting standards.
• Promote accountability and continuous improvement.
• Serve as liaison between Product, Engineering, Customer Success, and executives.
• Translate strategy into structured execution frameworks.
• Provide portfolio-level insights to support informed investment decisions.

This position does not have supervisory responsibilities

• Embrace CTM's core values of Connect, Deliver and Evolve.
• Professional, collaborative & supportive interaction with employees, clients, suppliers or vendors
• Ability to work independently as well as part of a team.
• Appropriate and professional written and verbal communication.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
• Creative and analytical thinking with strong problem-solving and consultative skills.
• Demonstrates calm under pressure - is a proactive contributor and eager to learn.
• Proficiency in Microsoft Office Suite.
• Ability to do basic math.
• Ability to read and interpret information.
• Attention to detail.
• Regular and reliable attendance.

• Bachelor's degree in Business, Information Systems, Engineering, or related discipline preferred.
• 4-6 years of experience in product operations, technical program management, product management, or related field.

• Demonstrated experience designing and scaling structured processes in complex environments.
• Experience facilitating cross-functional and multi-regional collaboration.
• Strong understanding of portfolio prioritization frameworks and product success metrics.
• Exceptional organizational and communication skills with ability to influence without direct authority.

CTM NA is an equal opportunity employer and is committed to fostering a diverse, equitable, and inclusive workforce. All qualified applicants applying for job openings posted in the U.S. will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, marital status, or any other characteristic or status protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and would like to request an accommodation in order to apply for a position, you may contact us at na.careers@travelctm.com.com. We will make every effort to respond to your request for assistance as soon as possible. Please provide a preferred contact method for response via email or phone.

Flexible work arrangements are available. Depending on role, location, and business needs, colleagues may work onsite, hybrid (combination of in-office and virtual) or fully virtual.

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BENEFITS PROGRAM

We provide competitive and comprehensive benefits programs, tailored to each part of the globe our people work in. From walking and fitness challenges to volunteer experiences, flexible work environments, generous leave programs and retirement plan options, we offer ways to support you in every stage of living your best life.

Company Paid Basic Life & AD&D Insurance

Company Paid Short-Term Disability

Voluntary Long-Term Disability Insurance

Robust Wellness Program with incentives available to save money on your medical insurance premiums.

Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage

Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.

Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.

Flexible Spending Accounts

Dependent Care Savings Account.

Dental Insurance Plan

Vision Insurance Plan

9 Company Paid Holidays including the day after Thanksgiving.

Generous paid time off programs for vacation and sick days

Employee Assistance Plan with access to Talk Space Therapy

Family Medical Leave

Paid Parental Leave (4 weeks)

Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.

Bereavement Leave

401(k) Retirement Plan with a generous match per pay period

Student Loan Payment Match

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