Manager- Telecom Field Services

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

The Manager-Telecom Field Services is responsible for providing functional leadership and direction to all Field Services teams in the assigned TDS Field Services market/markets. Strong focus on the team's ability to provide premier customer service and technical expertise while exhibiting a high level of professionalism in all internal and external interactions.

This position will report to either our Appleton, WI or Green Bay, WI warehouse with a requirement to reside within a daily commuting distance of either location.

Provides leadership to direct team and all other teams involved in network growth and maintenance activities in order to create and maintain a motivating and rewarding environment.

Maintains good working relationships with all adjacent teams.

Directs activities necessary for the proper maintenance of all TDS network equipment and other company assets.

Assists Field Services leadership in executing plans and/or processes tied to our overall business plan.

Ensures compliance with all TDS policies, processes and procedures.

Ensures team maintains proper understanding of TDS' goals and is coached through process improvements as those needs arise.

Serves as management point of contact for all TDS network equipment and customer related issues in specific market(s).

Required Qualifications

Bachelor's Degree (or higher) -OR- 4+ years professional work experience.
• 4+ years' experience in the telecommunications industry.
• 4+ years' experience in a supervisory role or equivalent leadership experience.
• Must have and maintain a valid driver's license.

Other Qualifications

• Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.
• Requires being available to work off hours when situations dictate.
• Strong technical background a plus. Should include an understanding of telephony including: Class 5 switching, copper and fiber optic outside plant practices, trouble shooting, common equipment installation and maintenance practices.
• Lightwave transmission system experience preferred.
• Solid understanding of SONET theory and operation.
• Extensive knowledge of fiber restoration practices and procedures.
• Solid understanding of OSHA safety requirements and guidelines.
• Ability to coach a team of direct reports and team of contractors during emergency conditions such as switch outages and cable breaks.
• Ability to manage multiple tasks while maintaining a positive attitude is a must.
• Excellent problem solving skills, strong leadership ability and interpersonal skills a must.
• Possesses a sense of urgency and a "can-do" attitude.
• Customer Focus Management and/or Total Quality Management training will be considered a plus.
• Enjoys working with people and team building (i.e. teaching, coaching).
• Computer proficiency required.
• Ability to multi-task and maintain a sense of urgency related to each separate issue.
• Ability to handle stressful network outages, and/or customer impacting situations in a calm manner.

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what's listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more!

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.