Research & Insights Manager

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Overview of the Role

We're looking for an experienced Research & Insights Manager to join the Global Business Growth & Automation (GBGA) Lead to Cash (L2C) Insights and Transformation Team. The ideal candidate will be experienced at turning raw data from past research and surveys into compelling stories. You'll be responsible for digging into survey responses and research findings to uncover key trends and create clear, insightful visualizations. Your work will directly support our strategic decisions and help us better understand how to best improve the Seller Experience.

Key Responsibilities

• Analyze and interpret data from a variety of sources, including surveys, market research, and past studies.

• Assist with aligning benchmark data from internal/external partners to compare against past time-boxing survey data to share across the business.

• Identify key trends, patterns, and insights that can inform business strategy.

• Create compelling data visualizations, such as charts, graphs, and dashboards, to communicate findings to stakeholders across the organization.

• Develop and maintain reports that track key performance indicators (KPIs) and business trends.

• Collaborate with cross-functional teams to understand their data needs and provide analytical support as needed for specific market segments and roles.

• Present complex data findings in a clear, concise, and understandable manner to both technical, and non-technical audiences.

• Assist in ad-hoc projects as needed.

Required Qualifications

• 5+ years of proven experience as a Data Analyst, or Research Analyst, or in a similar role.

• Expert-level proficiency with data visualization tools (e.g., Tableau, Sheets).

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

• Solid understanding of statistical analysis and data modeling.

• Excellent communication and presentation skills.

• Experience working with survey data and translating it into actionable insights.

• Expert-level knowledge in Excel and Google Sheets.

• Demonstrated experience with Salesforce, including an understanding of how the platform solves business problems.

• Strong organizational and strategic thinking skills, with an ability to manage multiple responsibilities and projects.

• Past experience with survey tools, Survey Monkey, Quatrics.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.