New

Merch Operations Specialist

TEKsystems
$40.00 - $55.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Miami
Mar 03, 2026
Description Teksystem's client is seeking a detail-oriented Merch Operations Specialist to join our New Business Revenue team for Latin-Iberia, focusing on US Latin, Mexico, Spain, and Brazil markets. Reporting to the Head of Revenue, New Business, this role sits at the intersection of music, artist merch, retail operations, and fan experiences teams. You'll be responsible for executing our merch operations across multiple markets and supporting the implementation of exclusive product launches. Working directly with your manager and the broader Latin-Iberia team, you'll help bring to life the vision for our merch business while maintaining operational excellence in day-to-day activities. The ideal candidate combines strong analytical and operational skills with a passion for music and merch, understanding both the technical aspects of retail operations and the cultural significance of music merch. You'll work closely with global teams to implement merch programs that resonate with local audiences while maintaining global standards Key Responsibilities Execute merch operations including: oSupport the mapping and pitching of merch opportunities to artists management and record labels in collaboration with the Merch Business Lead and the Industry Relationships team oAnalyze and manage category P&L, identifying key revenue drivers and opportunities for growth while optimizing costs and operational efficiency oBuild and maintain strategic relationships with vendors oManaging product lifecycle from conception to launch oLead and support the onboarding and implementation of merch programs and physical/ vinyl releases across markets oGenerate and maintain detailed performance reports, including sales metrics, inventory levels, and program effectiveness oCoordinate with marketing and industry teams to ensure amplification initiatives and during program launch and always on oCoordinate with the industry relationships and artists teams the amplification of merch initiatives oAssist in vendor relationship management and day-to-day communications o Support Artist Direct Touring (Roadie) program implementation and tracking oEnsure compliance with established processes and timelines across all initiatives oMaintain regular communication with US and EU merch operation teams for Latin-Iberia global program alignments oSupport the onboarding, implementation and optimization of Merch on Demand program, including catalog management and performance tracking oTracking inventory levels and forecasting needs Requirements Bachelor's degree or equivalent experience * 3-4 years of experience in operations, retail, account management, or music industry * 2+ years of experience owning program strategy and end-to-end delivery * Proven track record of communicating results to senior leadership * Strong experience leading cross-functional teams and managing change initiatives * Excellent organizational skills and attention to detail * Experience in project/program management and process tracking * Ability to work effectively with multiple stakeholders, both internal and external * Demonstrated skill in prioritizing and executing multiple tasks while meeting tight deadlines * Proficiency in Excel and reporting tools * Fluent in English and Spanish (Portuguese is a plus) Basic Qualifications (minimum requirements) * Bachelor's degree * 2+ years of demonstrable experience in operational roles * 1+ years of account management, project management, or buying experience * Knowledge of retail/e-commerce processes * Strong analytical and problem-solving skills * Experience in developing and implementing program strategies * Proven ability to communicate effectively with internal and external teams * Fluent in English and Spanish (Portuguese is a plus) This position offers an exciting opportunity to be part of Amazon Music's growing merch business while developing expertise in global retail operations. You'll help bring to life products that create lasting connections between artists and fans, all while working with some of the most exciting names in Latin music. Skills Vendor management, Merchandising, E-commerce Top Skills Details Vendor management,Merchandising,E-commerce Additional Skills & Qualifications Fluent in English and Spanish (Portuguese is a plus) Job Type & LocationThis is a Contract position based out of Miami, FL. Pay and BenefitsThe pay range for this position is $40.00 - $55.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Miami,FL. Application DeadlineThis position is anticipated to close on Mar 3, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.