Senior Partner Manager, GSI Partnerships

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

About the Role

Genesys is seeking a Senior Partner Manager to lead and scale select strategic Global Systems Integrator partnerships across the United States, with a strong focus on accelerating AI-driven growth. In this senior individual contributor role, you will own and execute joint go-to-market strategies that position Genesys Cloud AI as a priority platform within our GSI ecosystem.

At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact. Joining Genesys means becoming part of a team that helps organizations deliver proactive, personalized experiences at scale through the power of Genesys Cloud.

Reporting to the Sr. Director of North American GSI Partner Sales, you will drive revenue, pipeline, and AI growth outcomes through complex, multi-party enterprise engagements. You will shape partner strategy, influence executive stakeholders, and mobilize cross-functional teams to deliver measurable business impact in a rapidly evolving AI environment.

Key Responsibilities

• Own the U.S. GSI partnership strategy for selected GSIs with full accountability for revenue, pipeline, and AI-specific growth targets

• Develop and execute joint business plans that expand AI and CX solution adoption across priority industries

• Position Genesys Cloud AI capabilities within partner practices, executive roadmaps, and transformation initiatives

• Drive pipeline generation and co-sell execution across complex, enterprise-level opportunities

• Influence senior partner executives and practice leaders to prioritize AI investment, enablement, and certification growth

• Lead executive alignment cadences and strategic account planning sessions

• Orchestrate collaboration across Sales, Pre-Sales, Industry, Marketing, and Partner teams to deliver coordinated go-to-market execution

• Identify systemic barriers to growth and implement scalable programs to improve partner performance

• Deliver clear, data-driven insights to leadership on pipeline health, partner engagement, and revenue performance

Qualifications

• 8 or more years of experience in enterprise technology sales, strategic alliances, or partner leadership roles

• Demonstrated success driving revenue in AI, SaaS, and customer experience platforms

• Proven track record of building partner-led pipeline and closing complex, multi-stakeholder enterprise deals

• Experience influencing executive decision-makers within large GSIs

• Strong understanding of enterprise sales methodologies, including MEDDPICC

• Experience shaping and executing cross-functional go-to-market programs

• Ability to translate Genesys Cloud CX and AI capabilities into clear business outcomes for partners and customers

• High level of autonomy, strategic judgment, and disciplined execution

• Strong written and verbal communication skills, including executive-level presentations

• Ability to travel up to 30 percent

• Bachelor's degree required; MBA or relevant Master's degree preferred

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

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About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.