Manager, Risk Management and Compliance

JLL
parental leave, paid time off, 401(k)
United States, North Carolina, Charlotte
Mar 04, 2026
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Risk Management and Compliance Manager - JLL What this job involves: The Risk Management and Compliance Manager plays a critical role in safeguarding JLL's operations by designing and implementing comprehensive risk management strategies that protect both our organization and our clients. This position serves as the cornerstone of account-level risk governance, ensuring adherence to contractual obligations, regulatory requirements, and JLL's ethical standards while proactively identifying and mitigating potential risks. You'll work directly with account leadership and cross-functional teams to build robust risk frameworks that enable business growth while maintaining the highest standards of compliance and operational excellence. This role offers the opportunity to directly impact JLL's reputation and client relationships while developing expertise across multiple facets of commercial real estate risk management. What your day-to-day will look like: Design and lead comprehensive risk management strategies for assigned accounts, including maintenance of risk registers, implementation of internal audit programs, and oversight of compliance initiatives that align with JLL and client standards Conduct thorough reviews of Master Services Agreements, perform gap analyses on material contract obligations, and manage contract change control processes to ensure full compliance with client requirements Execute annual risk assessments for accounts and develop risk treatment recommendations, while regularly reviewing processes and procedures to enhance control effectiveness and operational efficiency Identify emerging risk areas through systematic analysis and evaluation, recommending enhancements to existing practices and controls to maintain alignment with company and client standards Prepare and deliver detailed audit reports and risk presentations to account leadership, operations teams, and clients, summarizing findings, trends, and actionable recommendations for risk mitigation Coordinate with external auditors and JLL Legal teams to manage audit processes, provide evidence, address findings, and serve as liaison for claims or legal matters affecting the account Lead incident management processes including prompt escalation protocols, client communications for high-severity incidents, and development of lessons learned communications for stakeholder education Required Qualifications: Bachelor's degree in Accounting, Business Administration, Risk Management, or related field from an accredited institution Minimum of 5 years of direct experience in risk management, internal audit, external audit, or compliance roles with demonstrated progression of responsibilities Advanced proficiency in Microsoft Excel including complex data analysis, report generation, pivot tables, and dashboard creation for risk reporting and metrics tracking Proven ability to communicate effectively and build relationships across all organizational levels, from field personnel to executive leadership, with strong presentation and interpersonal skills Demonstrated problem-solving and decision-making capabilities with experience analyzing complex business scenarios and developing practical solutions Strong written and verbal communication skills with ability to prepare detailed reports, present findings to diverse audiences, and facilitate cross-functional collaboration Experience supporting audit processes, including evidence gathering, documentation review, and remediation planning for audit findings Preferred Qualifications: Professional certifications such as Certified Risk Management Professional (CRMP), Certified Internal Auditor (CIA), or Certified Compliance and Ethics Professional (CCEP) Experience in commercial real estate, property management, or facilities management industries with understanding of sector-specific risks and regulatory requirements Knowledge of legal and regulatory frameworks affecting commercial real estate operations, including contract law, insurance requirements, and industry compliance standards Familiarity with risk management software platforms, audit management systems, and enterprise risk management tools and methodologies Experience with incident management systems and crisis communication protocols, including client notification procedures and stakeholder management Background in ethics and compliance programs, including investigation processes, training development, and regulatory reporting requirements Previous experience working in client-facing roles or managing relationships with external stakeholders in professional services environments This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 105,380.00 - 129,030.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: Remote -Charlotte, NC If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.