CSC Salesforce Admin: Tier 1

Position Title: Salesforce Admin
Location: Remote

Other Considerations: U.S. Citizen or Permanent Resident (Required)

POSITION SUMMARY

The Salesforce Administrator supporting the Veterans Crisis Line (VCL) within the Customer Success Center (CSC) is responsible for maintaining and optimizing Salesforce to support frontline agents who provide critical, life-saving services to Veterans in crisis. This role ensures system stability, usability, security, and responsiveness in a high-availability, mission-critical environment.

The ideal candidate is technically strong, detail-oriented, and deeply committed to supporting a platform that enables timely, compassionate, and effective support for Veterans and their families.

RESPONSIBILITIES:

• Administer and maintain Salesforce environments supporting the CSC and Veterans Crisis Line.
• Manage users, profiles, roles, permission sets, queues, and access controls.
• Complex user access request.
• Dataloader request.
• SOQL queries.
• Bulk user provisioning and updates.
• Advanced login troubleshooting.
• Include engagement of Business Owner.
• Sharing issues.
• Over the shoulder troubleshooting with System Integration team.
• Troubleshoot and resolve user request.
• Maintain ServiceNow queue for tickets submitted.
• Updates to the VCL Confluence page.
• Partner with Incident Response Teams (IRT) to support and resolve high-priority incidents.

QUALIFICATIONS:

• Bachelor's degree in computer science, Engineering or other technical discipline required, OR equivalent work experience.
• 5+ years of Help desk or other experience working in a customer service capacity with a track record of developing solutions within a complex global organization.
• Salesforce Admin Certified
• Experience with planning and performing regression testing.
• Some familiarity with Agile project management and sprint planning.
• Ability to work independently as well as collaboratively on cross-functional teams.
• Highly skilled in interpersonal and verbal/written communications, presentations, and problem-solving skills.
• Experience supporting Department of Veterans Affairs (VA) and/or other federal organizations.
• Must be able to obtain public trust clearance.
• Must have reliable internet service that allows for effective telecommuting.

WORKING CONDITIONS

Standard Business hours are Monday through Friday. Occasional extended or weekend hours may be required based on operational needs. Must have reliable internet service that allows for effective telecommuting.

BENEFITS

Sprezzatura offers a comprehensive and flexible benefit package to include:

• Medical, Dental, and Vision
• Health Saving Account (when enrolled in eligible plan) with Company contribution
• Company paid Life, Accidental Death, Short-term & Long-term Disability
• Voluntary Accident, Hospital Indemnity, & Critical Care Insurance
• Voluntary Medical & Dependent Care Flexible Spending Accounts
• Accrued Paid Time Off & Company Paid Holidays

WORK AUTHORIZATION

Sprezzatura participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S.

Sprezzatura is a mission-driven, Service-Disabled Veteran-Owned Small Business (SDVOSB) that thrives at the intersection of technology, innovation, and impact. We specialize in secure, scalable, and human-centered digital solutions that accelerate government transformation. Our work spans DevSecOps, health IT modernization, intelligent automation, benefits delivery, and digital communications. We partner with agencies ready to evolve-delivering not just strategy, but measurable execution. Rooted in operational excellence and driven by curiosity, we help our clients navigate complexity with clarity, turning ambitious ideas into real-world outcomes. No buzzwords. Just impact.

EEO STATEMENT

Sprezzatura is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic. Applicants have the right to discuss, disclose, or inquire about compensation without retaliation. Reasonable accommodation is available for qualified individuals with disabilities.

This job description is not intended to be an employment contract and does not guarantee employment for any specific duration.