New

Manager, Donor Services

Massachusetts General Hospital
United States, Massachusetts, Boston
60 Blossom Street (Show on map)
Mar 05, 2026
Responsible for leading a team of donor services representatives, driving revenue growth through effective fundraising strategies, and ensuring exceptional donor experiences. Essential Functions-Manage and provide guidance to a team of donor services representatives, including hiring, training, coaching, and performance management. -Develop and implement effective fundraising strategies to drive revenue growth. -Build and maintain strong relationships with donors, ensuring exceptional donor experiences throughout the giving process. -Set sales targets and KPIs for the donor services team, monitoring performance and implementing strategies to achieve or exceed fundraising goals. -Develop and implement strategies to enhance donor retention rates, including donor recognition programs, personalized communication, and tailored giving opportunities. -Ensure fundraising practices adhere to ethical standards, industry regulations, and organizational policies. Education Bachelor's Degree Business Administration required or Bachelor's Degree Related Field of Study required Experience Business Development Experience 5-7 years required and Fundraising Sales Experience 3-5 years required and Supervisory Experience 3-5 years required Knowledge, Skills and Abilities - Knowledge of fundraising strategies, techniques, and best practices. - Strong leadership and team management skills, with a track record of building and motivating successful teams. - Excellent communication and interpersonal skills, with the ability to engage and build relationships with donors at all levels. - Results-oriented mindset, with a proven ability to meet or exceed fundraising targets. - Strong analytical and reporting skills, with the ability to interpret data and make data-driven decisions. - Familiarity with CRM systems and fundraising software. prior experience working in the blood center of red cross The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.