Payables Escalation Supervisor - Bloomingdale's

Be part of an amazing story.

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Payables Escalation Supervisor resolves complex, time-sensitive invoice and payment issues for Bloomingdale's vendors by leading specialized research and cross-functional coordination. The Payables Escalation Supervisor ensures accuracy, timeliness, and compliance across payables workflows while supporting vendor relationships and internal business partners. The position strengthens financial integrity, improves process efficiency, and enables consistent operational performance within Macy's Accounts Payable organization.

What You Will Do

Escalation Ownership

• Manage daily and weekly queues of priority payables escalations and drive each item from research through resolution.
• Review invoice, receipt, and in transit data to identify discrepancies, including unbooked receipts or mismatches.
• Address chargebacks when applicable and ensure accounts reflect accurate due dates and payment status.

Vendor & Merchant Support

• Communicate clearly and professionally with vendors and internal partners to explain findings, outline next steps, and help prevent recurring issues.
• Use strong customer service and active listening skills to understand concerns and determine appropriate solutions.
• Conduct vendor facing calls as needed to support escalated or complex issues.

Cross Functional Problem Solving

• Partner with Macy's operational teams when escalations involve components beyond standard invoicing (e.g., data transmission issues, receipt/booking discrepancies, terms or debit adjustments).
• Collaborate with corporate contacts and business partners to align on action steps and ensure timely follow through.
• Support offshore team members by reviewing their work, providing feedback, and helping ensure tasks are completed accurately and on schedule.

Systems & Process Management

• Use Macy's invoicing and financial systems-including FedPay and other internal platforms-to research, validate, and resolve invoice and payment issues.
• Monitor workload queues to meet key performance metrics and uphold critical deadlines.
• Analyze invoice trends, exceptions, and receipt data to identify patterns and recommend process or workflow improvements.
• Assist with training new or existing team members on relevant processes and tools.

Reporting & Accountability

• Prepare weekly and monthly reports summarizing escalation activity, root causes, aging items, and resolution progress.
• Maintain organized, detailed documentation for all assigned issues.
• Demonstrate regular, reliable attendance and punctuality.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Accounts Payable expertise: Strong knowledge of invoice-to-pay workflows, payment timing, compliance, and retail/volume-driven AP operations.

Analytical problem solving / root cause analysis: Skill in reconciling invoice, receipt, and in-transit data; identifying mismatches; and determining corrective actions.

Systems proficiency: Comfort navigating AP/retail systems (e.g., FedPay and internal platforms) plus Microsoft Excel (rates, ratios, percentages; reporting/analysis).

Cross-functional collaboration: Ability to partner with merchants, operations, logistics, accounting, and corporate teams to resolve multi-layer issues.

Vendor & stakeholder communication: Clear, professional written/verbal communication; strong customer service and active listening; ability to lead vendor-facing calls.

Organization & prioritization: Strong documentation habits, attention to detail, and ability to manage competing priorities with urgency.

Leadership & coaching: Ability to review others' work (including offshore teams), provide feedback, and support training/knowledge transfer.

Judgment & decision making: Confidence making sound calls with minimal supervision on exceptions, chargebacks, due dates, and next steps.

Continuous improvement mindset: Ability to spot trends/exceptions and recommend process or workflow improvements.

Who You Are

• Candidates with a High School diploma or equivalent are encouraged to apply.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

FINANCE00