Security Officer - Lobby Concierge

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Lobby Concierge in Austin, TX, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. As a Front Desk Officer at a leading tech and telecom location, you will greet employees and visitors, manage check-in and/or badge access, and support access control and alarm panel response. You will stay highly visible at the lobby post, help to deter security-related incidents through professional presence, and communicate clearly with teams during routine activity and unexpected events. Join Allied Universal to bring integrity, teamwork, and innovative service to every interaction.

Position Type: Full Time

Pay Rate: $21.63 / Hour

Job Schedule:

Why Join Us:

Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to visitors and employees at the front desk by following Allied Universal post orders, site-specific policies, and assigned security-related procedures.
• Manage access control by greeting guests, verifying identification, issuing visitor credentials, maintaining visitor and delivery logs, and directing individuals to the proper contacts within the location.
• Monitor security-related systems from the front desk, such as alarms, CCTV, and communications channels, and document notable activity according to site guidelines.
• Respond to incidents and critical situations in a calm, problem-solving manner, including initiating notifications, coordinating with on-site teams and/or local responders, and supporting emergency response activities when appropriate.
• Complete shift documentation such as incident reports, access logs, and daily activity reports, and communicate pass-down information to the next shift and/or site leadership.

Minimum Requirements:

• Have 1+ years' law enforcement experience or 2+ years' security-related supervisor/manager experience or 3+ years' security-related experience.
• Alarm panel experience is preferred.
• Access control and/or badge experience is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices. C15802