Dispatcher / Customer Service

Waste Connections is looking for aDispatcher/Customer Service Representativeto join our GROWING team inFinksburg, Maryland. This person will be responsible for monitoring work flow dispatching our drivers and being the heartbeat of the operation.

As acustomer servicerepresentative with us the minimum responsibilities are:

• Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietaryoperational systems.
• Analyzing and resolving customer inquiries for missed pick-ups, misplaced containers and property damage.
• Assisting driver(s) when a pick up or delivery is in question before servicing.
• Schedulingand dispatching work to various employees and departments throughout the day.
• Demonstrate effective use of software applications, at a minimumMS Wordand Excel proficient.
• Delivers services to customers in a manner that promotes goodwill. Interacts with customers daily.
• Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.
• Answering customer calls and processing customer orders for new service, discontinuance, or changes inservice.
• Accepting payments from customers, researchingcustomer billing inquiries and updating customer account information.
• Interacting with customers and Waste Connections employees to determineservicerequirements, resolve problems or complaints, and seek cost-effective, safe, environmentally sound solutions toserviceissues.

What we need from you:

• Must be detailed oriented and well organized.
• Ability to read, write, comprehend and communicate in English.
• 2 years of experience in dispatching or logisticspreferred.

What you'll get from us:

• Competitive Compensation
• 401(K) with company match; let us help you save for your future
• Healthcare; Medical, Dental, Vision
• Perks, perks, perks! Employee Assistance Mental Health Program, Emergency Travel Assistance, Prepaid Legal Plan, Scholarship Opportunities for kids, Employee Stock Purchase Plan, Employee Relief Fund
• Insurance: Life, Short Term/Long Term Disability

Waste Connections is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

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